Long Arrow Right External Link angle-right Search Times Spinner angle-left

How to avoid losing Merit Points

This article explains what you can do when things happen to avoid losing merit points.

What to do if a friend wants to work for GoPeople?

Do not ask your friend to use your account to do deliveries. Your account can be suspended immediately once found. We have an affiliate program where you can refer your friends to become Runners. Log onto the Runner App, and go into Account -> Invite friends for how it works.  Your friends could also be prioritised for booking training times.

What to do if you need to change the delivery route?

When doing a Shift, following the delivery sequence on the App is essential. This is the only way to deliver the best customer satisfaction. Drop-off ETAs are based on the delivery sequence. If you feel that you must change the delivery sequence, you must discuss it with the Sender kindly for their approval. If you are doing a Roaming shift, you will need to discuss it with GoPeople support team.

What to do if Senders do not pick up their phones for your return requests?

It could happen if Senders get busy and do not pick up your calls. When that happens, please make sure to leave a comment and wait for 10 mins before marking the job as not deliverable.

What to do if you can no longer fulfil a shift?

We understand things may happen. As soon as you realise that you can no longer fulfil the assigned shifts, cancel the shift on the App with reasons. If you have already been assigned jobs, that is when you can no longer cancel them, leave a comment on shift and write an email to support@gopeople.com.au with further explanations.