How to Cancel a Return Request in the Runner App

Sometimes, a Return Request is submitted when the Recipient is unavailable — but what if the situation changes and they appear after you've already started the return process?

Here’s how to cancel a Return Request and complete the delivery as normal.

📝 When to Use This Feature

You might submit a Return Request if:

• The Recipient is not home

• There is no safe place to leave the parcel

• You’re following proper Authority to Leave (ATL) guidelines or restrictions

In such cases, it’s correct to tap “Return Request” in the Runner App.

✅ But What If the Customer Shows Up?

If the Recipient returns while you're still at the location and is ready to receive the parcel after you've already submitted a return request — don’t worry!
You can still deliver the item by cancelling the return request.

📲 Steps to Cancel a Return Request

1. Open the Runner App

2. Tap “Cancel Return”
   → This will immediately cancel the return request
   

3. Tap “Mark as Delivered”
   → This will complete the job and record the delivery as normal

✅ Always ensure the Recipient has received the item in hand before cancelling and completing the delivery.

⚠️ Important Notes

• Only cancel a return if you're still at the delivery address and the Recipient is now available to accept the parcel.

• Do not attempt to re-deliver later unless advised by GoPeople Support.

• Cancelling a return incorrectly may affect your performance record — always use this feature responsibly.