How to Check Your Balance and Pay a Negative Balance

Your GoPeople Runner balance reflects earnings, deductions, and any outstanding amounts related to your deliveries. If your account shows a negative balance, you may still be allowed to work, but it’s important to resolve it promptly to avoid restrictions.

🔍 How to Check Your Balance History

To view your current balance or review past transactions:

Open the GoPeople Runner App
Tap on “Account”
Tap the “$” (dollar sign) icon
Select “Account History”

You’ll see a full list of transactions, including job payments, deductions, and other activity. This helps you understand how your balance became negative and track your financial history with GoPeople.

💵 How to Pay Your Negative Balance

There are three ways to clear a negative balance:

1. ✅ Complete New Jobs

You can continue working while in negative balance (within the allowed limit).
Any earnings from completed jobs will automatically go toward reducing your negative balance.
The allowable negative balance varies depending on your experience and history with GoPeople — experienced Runners may be allowed a larger buffer.

2. 💳 Credit/Debit Card

Go to your Account History page in the app.
Tap the “Make a top-up” button.
Follow the instructions to securely complete your payment via card.

3. 🏦 Bank Transfer

You can also pay your balance by bank transfer.
GoPeople’s bank details are provided in the email notification about your negative balance.
Please refer to that email for instructions and reference details.

📝 Important Notes

A negative balance may limit your ability to accept new jobs if it exceeds your allowed threshold.
We strongly recommend resolving your negative balance as soon as possible to maintain full access to delivery opportunities.
If your balance reaches a critical limit (e.g., beyond -$100), your account may be temporarily restricted until the balance is cleared.