How to: Make Deliveries with Alcohol (State-by-State Guide)

Delivering alcohol is a serious responsibility. Strict laws apply across Australia, and as a GoPeople Runner, you must comply with all legal and platform-specific delivery requirements, including verifying identity, checking sobriety, and refusing delivery when necessary.

This guide outlines:

✅ State-by-state RSA/RSAT requirements
✅ Mandatory ID checks
✅ Sobriety checks
✅ Safe refusal protocols
✅ Safety and legal compliance tips

🗺️ State-by-State RSA/RSAT Requirements (Same-Day Alcohol Delivery)

State	Requirements
🟢 NSW	RSAT is mandatory for same-day alcohol delivery, even with RSA. 📍 Exempt: Gift hampers <1.5L, licensed venue, or scheduled deliveries. 👉 Complete RSAT
🟣 VIC	RSA is required for all same-day alcohol deliveries. 📍 Exempt: Gift hampers, licensed venues, or scheduled jobs. 👉 Get RSA
🟡 QLD	No RSA is required.
🔵 WA	RSA is mandatory for same-day delivery. 📍 Exempt: Gift hampers <2L. 👉 Get RSA
🟠 SA	No RSA is required.

🍾 Alcohol Delivery Requirements for All States

✅ 1. ID Verification (Mandatory as of 30 Sept 2024)

Always check and verify recipient’s government-issued photo ID
Ensure the person is 18+ and matches the name on the order
Accepted forms of ID:
- AU or international driver’s licence
- Passport
- Proof of Age Card
- Photo Card

🔍 2. Check Sobriety

You must assess the recipient’s level of sobriety before handing over alcohol:

If they appear intoxicated, slurred speech, unsteady, or aggressive, you must refuse the delivery
Look for red eyes, strong smell of alcohol, confusion, or difficulty standing or speaking

💡 Tip: If you’re unsure, it’s better to refuse delivery and contact Support for guidance.

🚫 Never Deliver To:

❌ Anyone under 18
❌ Anyone who is visibly intoxicated
❌ Anyone without valid ID
❌ Anyone not named on the order
❌ Unattended locations, even if ATL (Authority to Leave) is selected

❌ How to Refuse a Delivery (Politely & Safely)

If the recipient:

Can’t provide ID
Appears drunk or high
Is under 18
Isn’t the named person

✅ Say:

“I’m sorry, by law I cannot leave these products with you. Please contact the company you ordered from to arrange a refund or re-delivery.”

⚠️ If you feel unsafe:

Leave immediately
Contact GoPeople Support on 1300 416 722

🧠 Quick Summary Checklist

✅ Required	🚫 Prohibited
Confirm ID & age	Leaving alcohol unattended
Verify sobriety	Delivering to minors
Match recipient to order	Giving alcohol to someone intoxicated
Use polite refusal script	Ignoring ID or sobriety signs
Contact Support if unsure	Proceeding under pressure

📘 Need Help?

Email: support@gopeople.com.au
Call: 1300 416 722

Deliver responsibly — your safety and legal compliance matter. 🍷📦🚗