How to: manage returns
Sometimes deliveries cannot be completed. (No oneās home, itās not safe to leave, the patient has been discharged, and thereās no contact number etc.) In this case you need to inform Go People or the Sender as soon as possible. Ideally, inform us in the comment section of the job, so there is a written record of it.
You can also request a return in your App (once and only once itās approved with the Sender). Go to the Comment section where you see the ? :

and click on āReturnā:

Add an additional comment for example, āNot safe to leaveā to provide the Sender with a written record of the reason. Once the Return is booked, you have until noon (12pm) the next (business) day to return it. Do not close the job until it has been Returned. When you Return the goods to the Sender, make sure you have them sign off the goods, as you would a regular delivery.
Please note if you have a Shift with the Sender the next day, you will only need to Return it when you go for your pick-up. In this case the return is free, since you are returning at the pick-up location anyway.
If you havenāt got a Shift with the Sender, then we will book a Standard Return (which is 100% of the On-Demand price). In this case itās mandatory you return it by noon the next day. In the meantime, please make sure you take good care of the goods, especially if theyāre flowers donāt just let them to die in your car.