GoSHIFT Service FAQ
To view more details and pricing about GoSHIFT, please head to below page
GoSHIFT allows you to hire a Runner for 3 hours or more and on-demand!
Q. How does GoSHIFT benefit my business?
Remember when, before mobile phones became popular, what it was like to follow a friend or a relative in a car? You couldn’t lose each other on the road at all. You’d have to make sure you knew where you were going, or check a road map, in case you got lost.
That problem is now gone. With GPS and smartphones, you don’t need to follow close by because you can type in the destination yourself or ring your friend or relative up if something goes wrong.
Many courier services offer a service that doesn’t seemed to have moved into the digital age. Go People, on the other hand, has embraced the digital age.
Embracing the digital age is what makes GoSHIFT so great. Our service uses the great benefits that mobile, digital technology gives us.
In short, that makes our service more efficient. GoSHIFT is the culmination of digital technology.
Our smart routing algorithm uses both past and real-time information to inform Runners of the best route to go. We’ve had plenty of experienced couriers working for us who thought they knew the fastest route, and didn’t want to use our algorithm. Guess what? Our smart algorithm’s better at routing than they are.
By getting our Runners faster to your Recipients, we can fit in more deliveries. And that means, we can drive down costs.
Oh, and unlike other legacy couriers, Go People doesn’t have a depot system. This speeds up the process even further, cutting out an unnecessary middle man. Our Runner picks up from your business, and delivers the order to your customer’s door.
GoSHIFT, like all of Go People’s services, has a commitment to transparency at the core of its conception. Go People offers both you and your customers a continually updated tracking map. We also offer tracking updates via SMS and email. No more will you receive glib statements about happened to your order 4 hours ago.
Q. Is GoSHIFT a timelost service?
Even better. With GoSHIFT, you can choose when you want to book your timeframes. Want to book a Runner for 3 hours? 4 hours? 5? You can do so!
Q. How many deliveries can be made per shift?
Estimated Working Time (EWT) is a calculation Go People uses that defines the time it would take to do the jobs in a Shift.
Currently, our data tells us that one Runner can usually make between 8 and 12 orders during a 3-hour Shift.
Obviously the amount of deliveries a Runner can make in a certain time frame depends on a few geographical factors, like the address of the recipient and the difficulty of the delivery (a hospital is a harder place to deliver to than a suburban house, for instance).
On top of that, the weather and other extraordinary events (e.g. an accident blocking a bridge or narrow road) can also have an impact.
Therefore, it’s hard to give a general answer to this question as it all depends on the type of job. However, every Sender will be told the EWT for every Shift they do.
WHAT IS EWT?
Estimated Working Time (EWT) is a calculation Go People uses, that defines the time it would take to complete all jobs in a run. It factors in elements like the total distance of all jobs, the number of pick-ups and drop-offs, and the difficulty of the drop offs (e.g. hospitals are harder to deliver to than suburban houses).
Q. How much will it cost me?
Our GoSHIFT Runner will cost clients at least $25.45/hour (ex GST). The per hour cost of a Shift depends on the time it is booked. Morning shifts are the cheapest at $25.45/hour, afternoon and evening Shifts at $30/hour (ex GST).
Overloading is the term Go People uses for those circumstances in which a Sender has suddenly received more jobs and would like to keep their GoSHIFT Runner on for more time, or if a Shift has become unexpectedly difficult to fulfill on time. If you book a 3-4 hour Shift and the EWT time is actually 4-5 hours (or more) we would recommend that you book another Shift to prevent the Runner from not completely all the Jobs on time.
Senders can overload a Runner as they book a Shift; or as they begin to upload Jobs. When the Runner is overloaded the Sender will see the Run’s total EWT so the Sender will be charged by the new EWT.
So for instance, if a Runner has been given an EWT of 3 hours to deliver 10 jobs, but a Sender receives 2 more jobs and wishes to add them to the Shift, the Runner could be overloaded which would extend the Shift. If, say, those 2 jobs added 30 minutes onto the Shift, the Sender would be charged for a 3 hour and 30 min long Shift.
A Long Distance or Out of Metro Levy may apply whether a Runner is overloaded or not.
Q. How is long distance levy calculated?
A long distance levy is to help Runners to cover additional fuel costs. It is charged when the run is over 65 km. It is charged at 50 cents (ex GST) per km for any additional km over the 65 km.
eg, if the run is 70 km in total, the levy will be 70 km - 65 km = 5 km x 50c = $2.50 (ex GST).
Q. How is out of metro levy calculated?
Out of metro levy is to help Runners getting back to metro area where most of the Runners live in. It only applies when a delivery is going to a suburban area that is not listed as a metropolitan area with Go People. To view the metro area maps, click here. This levy is charged at 50 cents (ex GST) from the furthest out of metro job to the centre of the CBD for any city, except for Sydney which is calculated from the centre of Sydney Olympic Park.
eg, if the furthest out of metro job is 10 km from CBD or SOP, the levy will be 10 km x 50c = $5 (ex GST).
Q. How does CBD levy work?
Prior to 1st Feb 2021, CBD levy only applies to Sydney CBD. If there is a job going into CBD with postcode 2000, you will need to book for a CBD sedan shift to help Runners to cover parking and time to look for the destination. It is charged at $18.18 (ex GST) per shift.
From 1st Feb 2021, CBD levies will apply to all 5 capital cities (Sydney, Melbourne, Brisbane, Adelaide and Perth). CBD levies are design for car shift Runners to pay for parking while making CBD deliveries. CBD levies do not apply to van shifts. CBD levy charges are defined as per below
- Minimum levy is $18.18 ex GST, which covers up to 4 CBD drop-offs
- Every additional CBD drop-off is charged for $4.54 ex GST
- Maximum levy is $45.45 ex GST
If a normal car shift (without CBD) is booked, and the Runner was given CBD jobs, Runner has the right to reject the CBD jobs, or accept the CBD jobs with automatically payments based on the above calculations.
If a CBD car shift is booked, and the Runner was not given any CBD jobs, the Runner is still entitled for the minimum CBD levy.
CBD postcodes in each city:
- Sydney: 2000
- Melbourne: 3000, 3006, 3008
- Brisbane: 4000
- Adeliade: 5000, 5006
- Perth: 6000, 6004, 6005
Q. How does van/vehicle levy work?
If you need to hire a van or refridgered van for your shift, it is charged at the base hourly rate plus a van levy for up to 24 hours. For more detailed inform on rate, please visit the GoSHIFT page.