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How to: fix an incorrect address

This article is a step-by-step guide to show you how to fix an incorrect address.

Fix Location Error

Click on the 'Fix locations' button

After you click on the Fix Location button, a new window will pop-up and it will show an error message like this:

There are a few reasons why you could be getting this error message:

  1. The address is incorrect or you have accidentally entered it incorrectly.
  2. The address is not recognised by Google maps.

If the address is not recognised by Google map, you can cross check it using Bing Maps.

Click on the 'Bing Maps' button

After you click on Bing Maps, it will open a new window with the Bing Maps website. It show you if the address is valid or not.

If the address is correct, there is a Geo Location code for that address at the bottom of the pop-up window. The first set of numbers before comma is the latitude, and the second set of numbers after the comma is the longitude. 

Copy this the Geo Locations.

(note: if in case you still don’t see the address on Bing Maps that only means the address you have is incorrect or cannot be found on Bing Maps as well. Please double check with your customer for an alternative address. )

Go back to the Fix Address Location window in Go People dashboard and click on the "Fix" button.

A new pop-up window "Fix Address" will appear, where you can paste the Geo Location at the bottom of the page.

Paste the Geo Location accordingly and click 'Fix and save'. That is it! All done!