Payment and Dispute Issues
I HAVE AN ISSUE WITH A PAYMENT
Please send an email to email@example.com with the job number(s) and explain your issue.
HOW DO I GET PAID?
You will only get paid when jobs are completed and confirmed. They can get confirmed by Sender or Recipient, if they don’t, our system will close them automatically 48 hours after the job is done, unless there is a GPS location issue, in this case, an extra day can apply.
Please do not contact client or recipient asking them to confirm the job, they have already received a notification to do so.
The money for the job gets transferred firstly from sender’s GoPeople account to your GoPeople account. You can then make withdraw requests to have the funds transferred to your bank account. Withdraw requests are processed every Monday and Thursday, during business hours. You have until Sunday midnight to do your withdraw request if you want it processed on Monday and Wednesday midnight if you want it processed on Thursday. Only one request will be processed per user on those days. Please do not make multiple withdraws until the previous ones have proceeded.
If you’ve entered the wrong bank details, simply swipe left to delete the wrong account and enter a new one. If you realise this after making a withdraw request, then again delete the wrong account and enter a new one and send an email to firstname.lastname@example.org explaining your situation so we can transfer to the correct account. A $3 bank fee will apply for each wrong withdraw request.
I HAVE A DISPUTE ON A JOB
Every Runner wants to have a great record however sometimes deliveries don’t go to plan. In the case you realise you’ve got a Dispute on a job, make sure to respond to the dispute email with as much detail as possible regarding the delivery, so we can sort things quickly.
As soon as a Dispute is raised, $100 is frozen from your account (this is your security bond – if you don’t have a bond, then the same amount is frozen from your funds) and the job in Dispute is also frozen. This means, that if it’s part of a group then the payment for the whole group can also be delayed.
Please note, that we do our best to resolve Disputes as quickly as possible, however, it can take up to 14 business days.
I WANT TO RAISE A PAYMENT ISSUE
If you have any payment issue with a completed job, please click the "Payment issue" button. GoPeople team will take a review.