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Problems with push notifications on Samsung devices

If you experience problems with push notifications on a Samsung device, please perform the steps listed below based on the operating system: 

Android 12

Disable battery optimization

  1. Open the Settings app on your phone.
  2. Tap on “Apps” and select Go People.
  3. Select “Go People” and open “Battery”.
  4. Select “Unrestricted”.

Remove Go People from sleeping apps

  1. Open the Settings app on your phone.
  2. Tap on “Battery and device care > battery > Background usage limits”.
  3. Disable “put unused apps to sleep”.
  4. Tap on “Sleeping apps”.
  5. Tap the three dots at the top right and select “Delete”.
  6. If Go People appears in this list, select Go People and then tap on “Remove”.

Disable auto optimization

  1. Open the Settings app on your phone.
  2. Tap on “Battery and device care”.
  3. Tap the three dots at the top right and select “Automation”.
  4. Deactivate “Auto optimize daily”.

Disable “Adaptive Battery”

  1. Open the ”settings” app on your phone.
  2. Tap on ”Battery and device care”.
  3. Select ”Battery > More battery settings”.
  4. Disable the ”Adaptive battery” setting.

Android 11

Disable battery optimization

  1. Open the Settings app on your phone.
  2. Tap on “Apps” and select Go People.
  3. Tap on the three dots on the top right and then select “Special Access”.
  4. Now select "Optimize battery usage" and then tap "Apps not optimized > All".
  5. Tap the switch next to Go People to disable battery optimisation.

Remove Go People from sleeping apps

  1. Open the Settings app on your phone.
  2. Tap on “Battery and device care > battery > Background usage limits”.
  3. Disable “put unused apps to sleep”.
  4. Tap on “Sleeping apps”.
  5. Tap the three dots at the top right and select “Edit apps”.
  6. If Go People appears in this list, select Go People and then tap on “Remove”.

Disable auto optimization

  1. Open the Settings app on your phone.
  2. Tap on “Battery and device care”.
  3. Tap the three dots at the top right and select “Automation”.
  4. Deactivate “Auto optimize daily”.

Disable “Adaptive Battery”

  1. Open the Settings app on your phone.
  2. Tap on “Battery and device care”.
  3. Select “Battery > More battery settings”.
  4. Disable the “Adaptive battery” setting.

Android 10

Disable battery optimization

  1. Open the Settings app on your phone.
  2. Tap on “Apps” and select Go People.
  3. Tap on “Battery”.
  4. Enable “Allow background activity”.
  5. Tap on “Optimize battery usage > Apps not optimized > All”.
  6. Tap the switch next to Go People to disable battery optimisation.

Remove Go People from sleeping apps

  1. Open the Settings app on your phone.
  2. Tap on “device care > battery > App power management”.
  3. Disable “put unused apps to sleep”.
  4. Then tap on “Sleeping apps” and remove Go People from this list if applicable.

Disable auto optimization

  1. Open the Settings app on your phone.
  2. Tap on “device care”.
  3. Tap on the three dots at the top right and select “Advanced” there.
  4. Tap the switch next to "Auto optimisation" to deactivate it.

Disable “Adaptive Battery”

  1. Open the Settings app on your phone.
  2. Tap on “device care”.
  3. Tap on “Battery > App power management”.
  4. Tap the switch next to “Adaptive battery” to deactivate the setting.