Conduct

• Acts in a friendly, professional manner to Senders/Recipients
• Understands that they’re a contractor, not an employee 
• Has a good understanding of the Knowledge Base

Organised

• Wears correct attire, especially shoes
• Is able to solve simple problems (eg difficult to find address) by themselves
• Has their own delivery gear (eg trolley, bucket, cooler bag)
• Complies with Senders’ Special Requirements (eg Startrack Delivery Machines)

Reliable

• Obtains correct method of POD
• Understands what ATL means
• Takes care of fragile items
• Cancels with notice

Conversable

• Contacts Sender/Recipient/Admin to notify delivery issues
• Always available to contact
• Has good conversational/written English
• Reads all work related communication
• Profile description about self/vehicle accurate

Dependable

• Can be counted on and trusted to complete job as required
• Arrives at pick-up on time
• Drops off on time for all Jobs and Shifts
• Low cancellation rate - i.e. applies only for Shifts that they can do