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Shifts FAQ - for Runners

Q: Who can apply?

A: Any Runner, new or experienced. The more experience you have, the more likely you are to be allocated to a Shift. Make sure to read our delivery guidelines to understand how to do your job in the best way possible! If a Shift is assigned to a first time Runner, we will make sure to call them to provide a guideline of the Sender. If that isn't the case, we'll reassign the Shift to someone else.

Q: How many jobs will need to be done?

A: On average, a 3-hour Shift will be around 10 jobs.

The amount of jobs that can be completed depends on the calculated Estimated Working Time (EWT), which is based on travelling time and job difficulties. A buffer applies for pick-up and drop-off, hospital deliveries, CBD deliveries, Friday traffic, etc.

Q: How many pick-ups and drop-offs are there in a Shift?

A: There can be multiple pick-ups and drop-offs. We add extra time for the extra pick-up locations, which is calculated into the EWT. If you have areas you'd prefer to work in, simply set up your Favorite areas in the app.

Q: How do Go People calculate EWT?

A: It is a sum of the factors below:

  • - Travelling time (from pick-up to drop-off)
  • - Estimated total pick-up time
  • - Estimated total drop-off time
  • - Job difficulty (such as Hospital jobs, CBD jobs etc.)
  • - Any other special or unforeseen circumstances (accidents, natural disasters, special events, etc)

Q: How do Go People pay if a Runner applies for a 3 -Shift and the EWT is more than 3 hours?

A: The Runner will be paid based on the hourly rate of the assigned Shift. e.g. If the EWT is 3 hours 15 minutes, the Runner will be paid for the extra 15 minutes.

Q: How do Go People pay if a Runner applies for a 3-hour Shift and the EWT is less than 3 hours?

A: The Runner will be paid for the full Shift.

Q: How do Go People pay if a Runner applies for a 3-hour Shift and the EWT is less than 3 hours but with long distance and/or out of metro levies?

A: The Runner will be paid for the actual EWT + levies. The total will be equal or higher to the minimum of 3 hours we guarantee.

Q: When does a long distance levy apply? 

A: A long distance levy applies when the total estimated driving distance of the Shift is more than 65km. The total driving distance is the shortest route provided by Go People.
The levy is $0.46/km inc. GST or $0.42/km excl. GST.

e.g. The total distance of a Shift is 100km, the levy will be (100km - 65km) x $0.46 = $16.1 (inc. GST).

Please note: some shifts may have slightly different long distance levy calculations. Please make sure to read full shift details to avoid any misunderstandings.

Q: When does an out of metro levy apply? 

A:  An out of metro levy applies when one or more of your deliveries are outside our metro area. It also only calculates the most distant delivery from below locations for each city:
Sydney: distance from Sydney Olympic Park
Melbourne: distance from Melbourne CBD
Brisbane: distance from Brisbane CBD
Adelaide: distance from Adelaide CBD
Perth: distance from Perth CBD

The levy is $0.46/km inc. GST or $0.42/km excl. GST.

e.g. if the most distant out of metro job is 30 km away from Sydney Olympic Park, the levy will be 30km x $0.46 = $13.8 (inc. GST).

You can find the Go People metro map here.

Q: How do Go People pay if the Runner takes longer to finish delivering all the jobs than the EWT?

A: The Runner still gets paid for the original price. The quicker you finish, the more you make. However, if you did follow our routing you can send us an email to support@gopeople.com.au so we can investigate and see what happened.

Q: How much do Go People pay if Go People cancels the Shift?

A: If the Sender cancels the Shift between 2 and 24 hours before the Shift start, the assigned Runner will be paid a 30% cancellation fee.

If the Sender cancels the Shift between less than 2 hours before the Shift start, the assigned Runner will be paid a 60% cancellation fee.

If the Sender or Go People cancels the Shift within 15 minutes of assigning the Shift, then no Sender Cancellation Fee will be payable to you.

Q: What type of penalty will a Runner face if they decide to cancel their Shift?

A: You’ll be charged 30%, as well, if you cancel a Shift between 2 and 24 hours before the start of the Shift. You’ll be charged 60% if you cancel a Shift that you’ve been assigned within 2 hours of the start of the Shift. You’ll be charged 100% if you cancel a Shift that you’ve been assigned within 15 minutes of the start of the Shift.

Q: Can Runners make their own route?

A: No. Runners must follow the route in the app.

  1. The Senders can set up the delivery sequence in the Go People system. You may miss the delivery window setup by Senders if you are not following route.
  2. When the Runners start delivering, Go People send the tracking links to the Recipient, which includes the estimated arrival time. The recipients would be waiting for you and expect you are arriving at the estimated arrival time.

If you have to change the route for any reasons, please check with the Sender and get the approval first.

Q: What if delivery needs to be Returned or Re-delivered?

A: Always, ask the Sender what they would like to do. If they want something Returned or Re-delivered you may get an extra fee.

Q: Why am I seeing a Shift with the Go People logo?

A: If you’re seeing this, it’s a Roaming Shift. A Roaming Shift is a Shift Go People books to cover any potential gaps in coverage.

Roaming Shifts often have multiple pick-ups.

Our admin team will usually ask you to just wait outside a Sender’s business. If there are no jobs coming from this Sender, we will ask you to begin your Roaming Shift at another business. If this is the case, your travel time between these two Senders will be included in your EWT and paid accordingly.

Q: When will the Shift application be approved or declined

Shift applications are normally approved fairly quickly during business hours. If your application status remains as "Pending" for a long time, it usually means you have been placed on the "Waiting list". This is for when Sender requires for more Runners or one of the approved Runners decide to cancel. You can cancel your application if it is in "Pending" status with no penalties.

Q: Why was my Shift application declined?

When your shift application gets decline, it usually means there are other applicants with better profile, history and rating.

The approval process takes below factors into considerations
1. Whether or not you are on the Sender's favourite list
2. Whether or not you have worked for the Sender recently and with positive reviews
3. Whether or not you have received positive reviews recently from other Senders
4. Whether or not you have received positive reviews recently from other Jobs

If you are a new Runner, we suggest you to do some on-demand jobs first before applying for shifts. Please also make sure to have a comprehensive personal profile. All of the above will increase your chances to win more shifts.

 Q: When does a CBD levy apply? 

From 1st Feb 2021, CBD levies will apply to all 5 capital cities (Sydney, Melbourne, Brisbane, Adelaide and Perth). CBD levies are for car shift Runners to pay for parking while making CBD deliveries. CBD levies do not apply to van shifts. CBD levy charges are defined as per below

  1. Minimum levy is $15.45 ex GST, which covers up to 4 CBD drop-offs
  2. Every additional CBD drop-off is charged for $3.85 ex GST
  3. Maximum levy is $38.63 ex GST

If a normal car shift (without CBD) is booked, and you were given CBD jobs, you have the right to reject the CBD jobs, or accept the CBD jobs with automatically payments based on the above calculations.

If a CBD car shift is booked, and you were not given any CBD jobs, you are still entitled for the minimum CBD levy.

CBD postcodes in each city:

  • Sydney: 2000
  • Melbourne: 3000, 3006, 3008
  • Brisbane: 4000
  • Adelaide: 5000, 5006
  • Perth: 6000, 6004, 6005