Help Center"Last-Mile Delivery" means your parcel is now with a Runner (courier) who is responsible for delivering it to your final address.
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It has been picked up from the warehouse, Sender, or Hubbed location.
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It is in the final phase before it reaches you.
✅ Good news: Your parcel is very close — it's no longer sitting in a depot!
🚦 Why Your Parcel Might Show Last-Mile Status but Not Move
There are several common and normal reasons for this:
| Reason | Explanation |
|---|---|
| Runner has multiple deliveries | Runners often carry several parcels. Your parcel might be scheduled later along their delivery route. |
| Traffic or delays | Heavy traffic, road closures, or weather can cause temporary pauses without updating the tracking immediately. |
| Delivery windows | Some deliveries are scheduled to happen within a certain time range (e.g., between 2pm–6pm). The Runner may be waiting to deliver within that window. |
| Runner took a break or changed sequence | Sometimes Runners take short breaks, refuel, or reorder their deliveries for efficiency. |
| GPS issues | If the Runner’s GPS signal drops out temporarily, it may look like they aren't moving even if they are. |
📝 What You Should Do
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Keep monitoring the tracking page: It will update once the Runner resumes moving toward your address.
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Check your delivery window (if provided): Some deliveries are intended to occur within specific hours, not immediately after pickup.
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Leave delivery instructions if needed: Use the "Comments" option on the GoPeople tracking page if you want to help with directions or secure drop-off tips.
✅ Most parcels still get delivered on the same day even if there’s a period of no visible movement.
🔔 When to Take Action
You only need to act if:
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The tracking has shown no movement at all for several hours after the expected delivery window has passed, and
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You haven’t received the parcel and no update is posted.
In that case:
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Contact your retailer (Sender) to report a delayed delivery.
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They can escalate the issue through their internal process with GoPeople if needed.
🛡️ Quick Tips to Avoid Worry
| Tip | Why It Helps |
|---|---|
| Keep your phone handy | Some Runners call or SMS before arrival if they face access issues. |
| Track updates every 5–10 minutes | Avoid checking every few minutes — updates are not always instant. |
| Look out for delivery attempts notification | You’ll be notified if an attempt was made and further action is needed. |