If your tracking shows “Delivered” but you haven’t received your parcel — and you believe it may have been delivered to the wrong address — here’s exactly what you should do:

📝 Step-by-Step: What to Do

✅ 1. Tap the orange “Got a problem with your delivery?” on the Tracking Page

Open your GoPeople tracking link (from your SMS or email).
Tap the orange button that says “Got a problem with your delivery?”
You’ll be shown a list of the most common delivery problems, such as:
- “Says delivered, but it's not here”
- “I got an item addresses to someone else”
- “Damaged or defective item”
- “Report the driver's behavior”

✅ Select the issue that best matches your situation.

🚦 2. Follow the Suggested Fixes

After choosing your issue, GoPeople will show immediate suggestions or next steps to help resolve the problem quickly.
Sometimes, this resolves simple misunderstandings (like parcels left at a different door or safe place).

🛠️ 3. If That Doesn’t Help, Tap “I need more help”

If the suggestions don’t solve your problem, tap “I need more help” to leave a message.
In your message, describe the issue clearly — for example:

“Parcel marked as delivered, but I didn’t receive it. The delivery photo doesn’t match my house. I believe it may have gone to the wrong address.”

✅ Your message will be sent directly to GoPeople’s Support Team for review.

🔍 What Happens Next

Once your message is submitted via “I need more help”:

Step	What GoPeople Does
Contact the Runner	Our team reaches out to the Runner to confirm where the parcel was delivered.
Review delivery photo & GPS	We check GPS tracking and delivery proof to verify the drop-off location.
Attempt recovery	If the parcel was delivered to the wrong address and the Runner is nearby, they may retrieve it.
Escalate if needed	If the parcel cannot be recovered, we work with the Sender/Retailer to determine the next steps.

🔔 Key Things to Know

The “Got a problem with your delivery?” button is the fastest and official way to report delivery issues.
The Runner cannot be contacted directly — GoPeople’s Support Team manages all communication and follow-up.
The sooner you report the issue, the better the chance of recovering your parcel if it was delivered incorrectly.

🛡️ Helpful Tips

Tip	Why It Helps
Choose the correct issue type	Helps the system respond with the right guidance faster.
Be clear in your message	Include details like "the photo doesn't match my house" or "unit hard to find."
Check your tracking regularly	You may receive updates after investigation begins.