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How to: check my delivery status

When your parcel has been delivered, your Runner will be prompted by the app to obtain a signature from the Recipient to prove that the parcel has been delivered.

After signing, the signature will be sent immediately to you. This ensures that you'll be notified instantly of a successful delivery.

This is what a signature will look like:

signature proof of delivery

What If The Recipient Isn't There?

If the Recipient isn't there to receive the parcel, and has given you Authority To Leave (ATL), we will instruct the Runner to take a photo of the delivered parcel in situ. Like so:

What if the Recipient Isn't There, and Hasn't Given ATL?

In this case, the parcel will either be Returned or Re-delivered, as per you and your Recipient's wishes.