Member Knowledge Base

FreightSafe warranty FAQHow to: make a bank transferWhat is a CCV?GoVIP Service expectationsGoSAMEDAY Service LevelsGoSAMEDAY Rebate FAQHow to GoSAMEDAY: change the cut-off time for a booked jobHow to BYO drivers: add your own driversHow to NETO: install or uninstall the GoPeople Maropost pluginHow to Shopify: display GoPeople option on the Shopify checkout pageHow to Shopify: install or uninstall the GoPeople Shopify pluginHow to Shopify: sync orders from Shopify using the GoPeople pluginHow to Shopify: turn on/off Shopify fulfilment emailsHow to Squarespace: install the GoPeople Squarespace pluginHow to Squarespace: Sync orders from Squarespace via the GoPeople pluginHow to WooCommerce: display GoPeople service as an option on the checkout pageHow to WooCommerce: install or uninstall the GoPeople WooCommerce pluginHow to WooCommerce: sync orders using the GoPeople pluginHow to Square: install or uninstall the GoPeople Square pluginHow to Shopify: cross promo on tracking pageHow to: connect multiple online stores with GoPeopleHow to: add or update a dispatch locationHow to: book a delivery with GoVIP or GoSAMEDAYHow to: upload multiple jobsHow to: update job details after bookingHow to: use a quick quoteHow to: book jobs from Shopping Cart order listHow to: add multiple contacts to a delivery addressHow to: check my delivery statusHow to: track a deliveryHow to: cancel a jobHow to: manage different user/staff permissionsWhat is a Geo location?How to: fix an address above a tunnelHow to: fix an incorrect addressReturns & re-deliveriesWhat is ATL (Authority to Leave)?How to: raise a disputeSafe to Leave Guidelines (For Senders to read)What you should know about alcohol deliveriesWhat is cubic weight?How to: find my billing and delivery historyWhere to find information about membership plansHow to: cancel membership subscriptionHow to: use GoPeople dispatching and sorting scannerHow to: print and use GoPeople labelsWhat if I don't have Microsoft Excel?How is SMS length calculated?Multiple Brands Communication ManagementHow to: set up your merchant accountGoBUNDLE Service FAQGoBUNDLE WarrantyGoPeople GoBUNDLE Metro AreasHow to GoBUNDLE: create a timeframeHow to GoBUNDLE: get a quote for a runHow to GoBUNDLE: find out how many drivers you needHow to GoBUNDLE: hire more RunnersHow to GoBUNDLE: invite your favourite Runners to take your timeframes firstHow to GoBUNDLE: cancel a timeframe RunnerHow to GoBUNDLE: upload and group jobs (with auto-grouping)How to GoBUNDLE: group jobs manually into runs (without auto-grouping)How to GoBUNDLE: add more jobs after timeframe's cut-off timeHow to GoBUNDLE: add more jobs into a runHow to GoBUNDLE: add more jobs to existing runsHow to GoBUNDLE: assign a run to a driverHow to GoBUNDLE: mark a Run as "Finalized" How to GoBUNDLE: change the delivery addressHow to GoBUNDLE: change the sequence of a planned runHow to GoBUNDLE: move a run to a different timeframeHow to GoBUNDLE: lock and unlock driver's routing sequenceHow to GoBUNDLE: CBD levyHow to GoBUNDLE: [New] Distance LevyHow to GoBUNDLE: difficult area leviesHow to GoBUNDLE: special vehicle levyHow to GoBUNDLE: set your own hourly rates?How to GoBUNDLE: parking levyHow to GoBUNDLE: keep customers updated via SMSHow to GoBUNDLE: manage a return requestHow to GoBUNDLE: report an issue with a RunnerHow to GoBUNDLE: BYO driver payment calculationHow to GoBUNDLE: view bulk uploaded CSV filesHow to BigCommerce: Sync orders from BigCommerce via the GoPeople pluginHow to GoBUNDLE: Phone Masking for privacy