Help CenterAs a Sender, you can easily find and manage your jobs in the Member Portal using two methods: Quick Search and Advanced Search. Here’s how:
🔍 1. Find a Job Using Quick Search
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Log in to your Member Portal.
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On the top-right corner of the homepage, you will see the Quick Search bar.
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Enter the Job Number or Internal Reference Number (IRN) and hit search.
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Click on the job to view its full job information.
📜 What Can You See on the Job Page?
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Job Details
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Job number, reference number.
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Item size and weight.
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Delivery window.
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Delivery note.
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The Runner who made the delivery.
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Pickup / Dropoff location.
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Hubbed location, if there are any.
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Logs:
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Job logs, detailing events at each stage.
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Communication between Admin, Runners, Recipient and yourself.
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Proof of Delivery (POD)
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Above the comment box, you'll find action buttons with various functions.
✅ Return
If a Runner has picked up the order but is no longer required for delivery, click this button to request the Runner to return it.
✅ Duplicate
Click to create a duplicate of this job.
✅ Raise a Dispute
If something is lost or delivered incorrectly, use this button to raise a dispute.
✅ Send SMS
Send an SMS directly to the recipient.
✅ Report an Issue
Report any issues with the Runner.
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Comments Section:
Senders can leave messages for the Runner, Recipient, or the Admin team.
🛠 2. Find a Job Using Advanced Search
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Go to the homepage and click on Jobs.
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In the top-left corner, click Advanced Search.
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Enter relevant job details, such as Job Number, IRN, or other filters.
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Once the job appears in the search results, you’ll see three buttons on the right:
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View this Job: View full job details and logs.
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Duplicate: Create a duplicate job.
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Raise a Dispute: Report issues with lost or incorrect deliveries.
📝 Tips
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Always double-check the job number or IRN for accurate results.
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Use the comments section to communicate effectively with involved parties.