What Happens If a GoBUNDLE Runner Cancels Their Run?

At GoPeople, we understand how crucial it is for your deliveries to stay on track — even when unexpected changes happen. If a Runner cancels their GoBUNDLE run on the same day, rest assured: our support team is on it.

This article outlines what happens behind the scenes, how you’ll be notified, and what you can do if you no longer require a backup.

🛎️ How We Handle Same-Day Runner Cancellations

✅ 1. Immediate Admin Notification

As soon as a Runner cancels their run, our admin team is instantly notified and begins the process of finding a backup Runner.

ℹ️ Our support team is online from 6:00 AM, so early-morning changes are covered.

✅ 2. If the Cancellation Happens Before the Run Start Time:

• The cancelled timeframe will be re-published.

• We’ll quickly assign it to a new Runner in the area.

• You’ll see updates reflected in your portal and receive an email confirmation.

✅ 3. If the Cancellation Happens After the Run Has Started:

• Our support team will call you directly to:

  • Explain the situation

  • Confirm if the orders are ready

  • Ask for your delivery priorities (e.g. latest acceptable delivery time)

Once confirmed, we will:

• Re-publish the job

• Begin searching for a suitable backup Runner

⚠️ If no Runner is available within your delivery window, we will keep you updated every step of the way.

📢 How You’ll Be Notified

📧 Email Alerts

You’ll receive an email the moment a cancellation occurs, letting you know we’re arranging a replacement.

🖥 Portal Notifications

A real-time update will also appear in your GoPeople Sender Portal under the affected run.

🚗 Finding a Backup Runner

Once a replacement Runner is secured, we will:

• Follow up with them to make sure their ETA is accurate

• Aim to find someone who can arrive within 30 minutes

• Update the ETA in your portal so you can track it live

🙋 Don’t Need a Backup?

No problem! If the delivery is no longer required or you’ve made alternate arrangements:

• Cancel the spot in your portal, or

• Contact our support team via LiveChat or email and let us know

💡 Rest Assured: We’ve Got You Covered

While same-day Runner cancellations are rare, our team has processes in place to minimise disruption. We prioritise your deliveries and act fast to ensure everything keeps moving.

If you have any questions or concerns, reach out to us anytime via LiveChat or email at support@gopeople.com.au.