If you have arrived at the pickup location but the “Start Picking Up” button is not working, or the Runner App will not allow you to begin the pickup, don't worry — this can usually be resolved at the pickup location.

❓ Why Is This Happening?

The most common reason is that the Sender has not yet assigned the runs.

Until the runs have been assigned by the Sender, you may not be able to start the pickup process in your Runner App.

✅ What Should I Do?

Step 1 – Speak to the Sender

Speak with the Sender or store staff at the pickup location.

Let them know that you have arrived but cannot select “Start Picking Up” in your Runner App.

Step 2 – Ask the Sender to Assign the Runs

Kindly ask the Sender or store staff to assign the runs.

The runs need to be assigned before you can proceed with the pickup in the Runner App.

💡 Tip: If the Sender or store staff is unsure how to assign the runs, ask them to contact GoPeople Support for assistance.

Step 3 – Check Your Runner App Again

Once the Sender confirms that the runs have been assigned:

1. Return to your Runner App.
2. Refresh or check the run again.
3. Try tapping “Start Picking Up”.

You should now be able to begin the pickup process.

🆘 Still Unable to Start Picking Up?

If the Sender has assigned the runs but “Start Picking Up” is still not working, contact GoPeople Support for assistance.

Let Support know:

• You have arrived at the pickup location.
• The Sender has confirmed the runs are assigned.
• You are still unable to select “Start Picking Up”.

⚠️ Important – Don't Leave the Pickup Location

Do not leave the pickup location without checking the issue first.

Before leaving:

• ✅ Speak with the Sender/store staff.
• ✅ Ask them to assign the runs.
• ✅ Check the Runner App again after assignment.
• ✅ Contact GoPeople Support if the Sender cannot assist or the issue continues.

📌 Key Reminder

If you have arrived but cannot select “Start Picking Up,” first check with the Sender that the runs have been assigned. If they have been assigned and you still cannot proceed, contact GoPeople Support before leaving the pickup location.