Help CenterRunner Knowledge Base
Being an independent courierIs an ABN compulsory to be a Runner?Is registering for GST mandatory?Step by Step Guide - How to Register for GST (Goods and Services Tax)What makes a good GoPeople Runner?Do's and Don't's for RunnersRunner Privacy ComplianceMake your avatar like a proRunner work health & safetyHow to: complete a jobDistance Levy – How It Works for Bundle Runs for RunnersHow to: keep your GPS always onSafe to Leave Guidelines (For Runners to read)How to: Make Deliveries with Alcohol (State-by-State Guide)Tips for business deliveries - including CBDTips for residential deliveriesTips for hospital deliveriesTips on delivering delicate productsLoading zone lawsPayment and Dispute IssuesAbout Waiting FeeWhat is the Security Bond?What's the difference between the daily Runner report and invoice?Take button logicsHow to: use a Take button and get it back again if you lose itHow to Submit Your Police Check (and Why It Matters)What's classified as a late pick-up?Subscribing to your preferred areasDriving in Australia with a foreign licenceWorking in Australia (for Foreign Citizens)Car Insurance Public Liability InsuranceRefrigerated Van RentalsPerkbox & GoPeople PartnershipHow to: help Sender to sort goods into runsWhat are runs?How to: apply for runsHow to: set a run reminderRoaming run FAQFrequently Asked Questions (FAQs) – Bundle RunsRun ReviewHow to transfer a run?How to: share your referral codeHow to: change your mobile number?How to: change your City?What Happens if a Runner's Account is SuspendedCan't Upload Your Driver’s License or Take a Video Selfie?Demo Jobs Guide (Practice Only – No Payment)How to Check Your Balance and Pay a Negative BalanceMerit Points DiscontinuedHow to Pass Your GoPeople QuizzesHow to Cancel a Return Request in the Runner AppDaily Safety Checklist Before Starting Your First Run (Mandatory for All Runners)How to Access Your Financial Year Income Statement (For Tax Reporting)Toll Road Usage Guidelines for RunnersPublic Liability Insurance vs Vehicle InsuranceSet Your Pick Up ETA Immediately After Taking or Being Assigned a JobHow to Sign Up and Register as a GoPeople RunnerBarcode Scanning & Manual Pickup GuidelinesHow to Cancel a Bundle RunHow to Cancel an On-Demand Job or On-demand RunBundle Run No-Show Policy for RunnersUnderstanding Your Performance Metrics in the Runner AppRedirecting to a Hubbed Location — Runner GuidelinesWhy You May Not Be Receiving Job Notifications in the Runner AppWhy You’re Not Receiving Runs from a Sender You’ve Worked With – Understanding Preference TiersHow to Register as a Runner with GoPeopleUnderstanding the Profile Page in Your GoPeople Runner AppWhen Will I Know If My Run Application Is Approved?Using the Break Feature During a Bundle RunSame Day Delivery Job Types by City - GoPeople Runner GuideWarehouse Sorter Runs – What You Need to KnowHow Long Does It Take to Approve Uploaded Documents?How to Activate Your Perkbox AccountWhat Should a Runner Do If They Can’t Find the Drop-Off Address?Hi-Vis Vest Requirement for Warehouse PickupsHow to Use the Waiting ButtonDrop-off Levy Guidelines for RunnersHow to Get Live Support While DeliveringHow to Take a Run as a Top Tier RunnerHow to Update Your Driver’s License in the AppHow to Provide Feedback When Testing the New Runner AppYour First Run With GoPeople: Complete New Runner GuideWhy You Cannot Use Multiple Devices at the Same TimeCBD Bundle Runs – What Experience Do I Need?Understanding Minimum Pay for Bundle RunsHow to Select Your Preferred Delivery Types (Flower/Cake, Parcel, Grocery)When Can You See a Recipient’s Contact Number?What to Expect at Pickup When Items Not ReadyRunner Photo ID Verification What is GoPeople Mates?What are Challenges and how do they work?How to: submit a return requestPayments & Withdrawals GuideAdd or delete a bank accountHow to: check and win jobs