Help CenterGPS Requirement for Deliveries
When delivering, GoPeople needs to track your location at all times. To enable this, please make sure your GPS is turned on.
GPS is important because it helps us:
- Track how long you have been at a location
- Determine if you are on time, early, or running late
- Confirm whether you have followed the correct route
Why GPS Matters
If you wish to raise a payment dispute (e.g. Waiting Fee or EWT accuracy), your location services must be enabled so we can properly investigate.
GPS is also used to:
- Offer you jobs closer to your current location or home
Important Note
If your GPS is turned off, you may not be able to see any jobs on the “Jobs” screen in the app.
For Apple (iPhone) Users
- Go to Settings
- Tap Privacy & Security
- Select Location Services
- Turn Location Services ON
- Ensure it is also enabled for the GoPeople app
Alternatively, you can go to Settings, select the GoPeople app, and make sure Location is set to “Always”.
For Android Users
You can turn on GPS in two ways on an Android phone.
Method 1
Turn on Location by tapping the icon in your notification bar.
Depending on your device, the icon may look like this:
Method 2
Go to Settings, then turn on Location (this is usually found under Personal settings).
For more information, please refer to your device’s user guide or contact your phone manufacturer’s support team.
📱 Additional Android Settings to Keep GPS Running
If your GPS or location tracking stops while the GoPeople Runner App is running in the background, your phone's battery-saving settings may be restricting the app.
Android settings can vary depending on your phone brand and Android version, but the following changes can help keep the Runner App and GPS active while you are completing deliveries.
🔋 Allow the Runner App to Run in the Background
- Open your phone Settings.
- Tap Apps.
- Find and select the GoPeople Runner App.
- Tap Battery or App battery usage.
- Change the setting from Optimized or Restricted to:
- Unrestricted, or
- Allow background usage
- If available, turn off Remove permissions if app is unused.
This helps prevent your phone from restricting the Runner App when you switch to another app or lock your screen.
⚡ Disable Battery Optimization
Some Android phones automatically limit apps running in the background to save battery.
To prevent this:
- Go to Settings → Battery.
- Find Battery optimization, Background usage limits, or a similar option.
- Select All apps if required.
- Find the GoPeople Runner App.
- Select Don't optimize or Unrestricted.
🔒 Keep the Runner App Open in Recent Apps
Some Android devices also allow you to lock an app so it is less likely to be closed accidentally.
- Open the GoPeople Runner App.
- Open your phone's Recent Apps screen.
- Tap the GoPeople app icon or the menu above its preview.
- Select Lock this app or tap the 🔒 lock icon, if available.
When supported by your phone, this can prevent the Runner App from being closed when you select Clear All.
🎥 For an example of how to allow apps to run in the background on Android, see:
How to Allow Apps to Run in Background on Android Phone – YouTube
Important: Menu names and options vary between Android devices. If you cannot find one of the settings above, search your phone's Settings for Battery optimization, Background usage, or Unrestricted battery.
Keeping your GPS enabled and allowing the GoPeople Runner App to operate in the background helps maintain accurate location updates while you're completing jobs and runs.