Help CenterAs part of the GoPeople Runner onboarding process, you’re required to upload documents such as your Driver’s Licence, Second ID, Police Check, or RSA/RSAT Certificate. Our team will review each document to ensure they meet the compliance and verification requirements.
⏱️ Document Review Timeframe
Once submitted, your documents are typically reviewed within 24 to 48 hours.
| Status | What Happens |
|---|---|
| ✅ Approved | You’ll receive confirmation in the Runner App and can proceed with onboarding. |
| ❌ Declined | You’ll be notified via the app and may be asked to re-upload or correct the issue. |
📌 Make sure your documents are clear, valid, and not expired to avoid delays.
📧 What If It's Been More Than 48 Hours?
If it’s been over 48 hours and you haven’t received an update:
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Email GoPeople Support at:
✉️ support@gopeople.com.au -
Include the following in your message:
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Your Full Name
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Your Registered Mobile Number
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The type of document(s) you uploaded (e.g. Licence, Police Check)
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Our team will investigate and respond as soon as possible.
Timely document approval is essential to getting started as a Runner. If in doubt, reach out — we're here to help you get on the road quickly and confidently. 🚚📝