What's classified as a late pick-up?

Our senders expect all jobs to be delivered on time. We encourage you to arrive on time so you can meet this commitment.

If you arrive more than 10 minutes after a run starts, you will be marked as late.

If you arrive more than 30 minutes late, the sender has the right to cancel your run. If the run is cancelled, you will be charged a cancellation penalty.

Arriving on time helps you become a better runner, increases your chances of getting more runs and jobs, and allows you to earn more.

We also understand that unexpected situations can happen on the road, such as bad weather or accidents. If something serious occurs that may cause you to be late for a run, please leave a comment immediately.