Bundle Run No-Show Policy for Runners

To ensure reliable service for our Senders, GoPeople enforces a strict No-Show policy for bundle runs. This guide outlines what qualifies as a no-show, what happens if you're marked as one, and how you can appeal the decision if you have a valid reason.

🚫 What Is a No-Show?

A Runner is marked as a No-Show if:

• You fail to arrive for your assigned bundle run, and

• GoPeople Support has tried to contact you through:

  • Phone call

  • SMS

  • In-app messaging

• AND you did not respond or provide any update at least 15 minutes before the scheduled start time

❗ Consequences of a No-Show

If you're marked as a No-Show:

• 💸 100% cancellation penalty will be deducted from your account
  (As per Section 4.2 of the GoBUNDLE Terms & Conditions)

• 🏷️ A “No-Show” tag will be added to your Runner profile

• 📧 You will receive an email notification with:

  • The no-show status

  • Details about the penalty

  • Instructions on how to appeal

• ⛔ Your account will be suspended if you do not respond within 48 hours

📩 Appealing a No-Show: How and When

If you believe there was a valid reason for your no-show, you can appeal within 48 hours of receiving the email.

✅ 1. If You Provide a Valid Reason with Proof

We will:

• Remove the no-show case

• Waive the cancellation penalty

• Reactivate your account (if suspended)

Accepted proof includes:

• Doctor’s certificate

• Car breakdown invoice or mechanic report

• Emergency documentation

• Any valid and verifiable evidence

⚠️ 2. If You Provide a Reason Without Proof

We will:

• Remove the no-show case

• NOT waive the cancellation penalty

• Reactivate your account (if suspended)

📌 Even without proof, we encourage you to explain what happened.

⏳ Important: 48-Hour Deadline

• You must appeal within 48 hours of receiving your no-show email

• Appeals received after 48 hours will not be accepted

• If no response is received, your account may remain suspended indefinitely

📞 Need Help?

If you have questions or need to submit an appeal, contact:
📧 support@gopeople.com.au

Be sure to include:

• Your full name

• Job ID (if available)

• Explanation of the situation

• Any supporting documents

By showing up on time or notifying Support early when issues arise, you help us maintain reliable service and a strong Runner reputation.