Help CenterTo ensure smooth operations and fair compensation, some delivery locations or conditions include levies or require additional Estimated Working Time (EWT). These adjustments reflect the extra effort involved and are already built into your payout.
🔹 On-Demand Job Levy
These levies apply to specific locations or conditions:
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They are already included in the total job price
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You will not see them listed separately in job details
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The levy is a standard part of your final payout
| Location/Condition | Levy Amount (inc GST) |
|---|---|
| CBD Deliveries | $4.68 |
| Attractions (e.g., Opera House) | $18.70 |
| Hospitals | $4.68 |
| Airports | $18.70 |
| Shopping Centres (e.g., Westfield) | $4.68 |
| Crematoriums | $9.35 |
| Vase & Water Handling | $1.87 |
🔹 Bundle Run Levy (Extra Working Time – EWT)
Some drop-off locations naturally take longer than a standard delivery due to factors such as parking, building access, security checks, and waiting times. These extra requirements are already built into your EWT calculation for runs.
Rather than applying a flat charge, GoPeople uses real-world data from multiple sources — including Google traffic estimates, delivery history, and time-on-site averages across thousands of runs — to calculate these adjustments fairly. This ensures that:
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⏱️ Average time spent at complex locations (e.g., hospitals, shopping centres, airports) is reflected in your EWT.
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💰 You are paid fairly for the additional time and effort, without needing to submit separate claims.
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📊 Adjustments are reviewed regularly against delivery data and location insights to stay accurate and balanced.
📌 If you believe the Sender has entered the wrong address category (e.g., marking a hospital as a standard address), please:
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Leave a note in the job comments
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This ensures the payment can be reviewed and corrected if needed
✅ Key Notes for Runners
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💰 Levies are automatically included in your payout — no need to claim separately
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⏱️ Extra time for complex locations is factored into your EWT
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⚡ The system is designed to keep payments accurate, fair, and data-driven
By following these guidelines, you can be confident that your extra effort is recognised and compensated, allowing you to focus on completing deliveries smoothly and professionally. 🚚💨