Frequently Asked Questions (FAQs) – Bundle Runs

This guide covers key questions Runners often ask about how Bundle Runs work, including earnings, levies, payment structures, penalties, and more.

💼 Who Can Apply for a Bundle Run?

Any Runner—new or experienced—can apply. However, the more experience and positive history you have, the higher your chances of being allocated a Run.

📌 If a Run is assigned to a first-time Runner, GoPeople may contact you to provide delivery guidance. If we cannot reach you, the Run may be reassigned.

🔢 How Many Jobs Are in a Run?

On average, a 3-hour Run includes around 10-50 deliveries, but this may vary depending on:

• Estimated Working Time (EWT)

• Job complexity (e.g. hospital or CBD jobs)

• Buffer time for traffic, parking, and multiple stops

🧭 How Many Pickups and Drop-offs Can There Be?

There can be multiple pickup and drop-off locations in a single Run.
We calculate extra time into the EWT to account for this.
You can set your preferred delivery areas using the “Favourite Areas” option in the app.

⏱️ How Is EWT (Estimated Working Time) Calculated?

GoPeople calculates EWT based on:

• Travel time from pickup to drop-off

• Time required for each pickup/drop-off

• Delivery complexity (e.g. hospital or CBD)

• Traffic, delays, and special conditions (e.g. rain, events)

💵 How Much Can I Earn from a Bundle Run?

Runners are paid based on the Run’s EWT. On average, Runners earn around $30/hour after levies across the platform.
Higher-earning Runs may involve more complex deliveries, such as multiple pickups or challenging areas.

📈 What Happens If the EWT Is Longer Than the Scheduled Run Time?

You will be paid for the actual EWT, even if it exceeds the initial scheduled time.

🕒 What If the EWT Is Less Than the Run Time?

You will still be paid for the full scheduled Run.

➕ What If EWT Is Less Than the Scheduled Run Time, But a Levy Applies?

You’ll be paid for the EWT + applicable levy. This may result in a higher total payment than the minimum guaranteed.

📍 What Is the Distance Levy?

A distance levy applies when the total estimated driving distance exceeds 55 km.

• Calculated at $0.46/km inc. GST

• e.g. A Run with 100 km of travel = (100 km - 55 km) × $0.46 = $20.70

💸 How Are Cancellations Paid If GoPeople Cancels the Run?

❌ What Happens If the Runner Cancels a Run?

🚗 Can Runners Choose Their Own Route?

Most Runs have a preset delivery sequence.
You’re expected to follow this route unless otherwise instructed.

❗ If you change the sequence, ETA notifications sent to recipients may become inaccurate, leading to complaints.

If you need to alter the route, get Sender approval first.

🔁 What If a Parcel Needs to Be Returned or Re-delivered?

Always contact the Sender for instructions.
If a re-delivery or return is approved, you may receive extra payment.

👤 Why Do I See a Run with the GoPeople Logo?

These are Roaming Runs — used to fill delivery coverage gaps.

• Often involve multiple pickups

• May require waiting at a Sender’s location until deliveries are assigned

• Travel time between businesses is included in EWT and paid

⏳ When Will My Run Application Be Approved or Declined?

• Most are approved quickly during business hours

• If your application is still marked “Pending”, it may mean you’re on a waiting list

You can cancel a pending application at any time without penalty.

❌ Why Was My Run Application Declined?

Common reasons include:

• Other Runners have higher performance history

• You are not on the Sender's favourite list

• Your profile or rating is lower than other applicants

📌 Tip: Improve your chances by:

• Completing on-demand jobs

• Earning testimonials

• Maintaining a strong track record

🏙️ When Does the CBD Levy Apply?

For car Runs in Sydney, Melbourne, Brisbane, Adelaide, and Perth:

✅ If you were booked for a CBD Run but received no CBD jobs, you’re still entitled to the minimum levy.

🌴 When Does the Palm Beach Area (PBA) Levy Apply?

If you deliver to any of the following postcodes, you’ll receive a flat $17 inc. GST:

• 2084, 2097, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108

This applies to Runs assigned from 1 May 2023 onward.

📌 Need More Info on the Distance Levy?

Visit the Distance Levy – for Runners article for full details on the updated policy.