Help CenterTo view more details and pricing about GoBUNDLE, please head to the below page https://www.gopeople.com.au/gobundle/
GoBUNDLE allows you to hire a Runner on-demand for 3 hours or more!
Q. How does it work?
GoBUNDLE allows your business to offer a timeslot service to your customers. You can definite your delivery window pretty much any time, and it doesn't have to be every day.
Step 1: Create a timeframe (delivery window). This is your delivery window to let your customers know so they can set their expectations. Here is how to create a timeframe
Note: if you need clarification on how many drivers you need. You can skip the last driver hiring step. You can get a quote for a run first and then decide how many drivers to hire. https://gopeople.kb.help/how-to-gobundle-get-a-quote-for-a-run/
Step 2: Upload jobs individually or via Bulk upload to the timeframe and run the grouping. Here is how to upload multiple jobs and run auto-grouping.
Step 3: Hire drivers. If you need to hire more drivers, go ahead and hire more drivers. Here is how to hire more Runners.
Step 4: Assign a run to a driver. Once a driver is allocated to your run, the last step you need to do is to assign the run to the driver. The driver may have a preference for areas, but it is optional. Here is how to assign a run to a driver.
Step 5: It is recommended but not mandatory if you wish to use GoPeople labels. With our labels, Runners can use the barcode scanner to scan for pick up and drop off. Here is how to print and use our labels.
Q. How long does it take GoPeople to find Runners for me?
It can take minutes to hours. Usually, it takes less and less time to find the proper Runners. The system learns and matches the Runners suitable for your runs.
If it is your first timeframe, it usually takes longer. You can also expect a call from the support team to confirm all details and requirements before any Runners are allocated. This is to make sure all the expectations are going to be met.
Please use the "Hiring tier" as much as you can once you have had some experience with a driver. This will help the system to learn and fasten the hiring process.
Q. Can I choose Runners?
No, you cannot choose Runners. GoPeople is a 2-way selection system. Runners can choose who they wish to work for as well.
It is helpful to use the "Hiring Tier". There are 5 tiers on which you can place the Runners you have worked. The higher they are on the tier, the quicker they will receive notifications for your runs. They have the opportunity to react to the notifications more than anyone else. The notifications will be broadcasted to the following tiers and a broader Runner community if nothing is done.
You can also invite the Runners that you like. Here is how to invite your favourite Runners to take your runs.
Q. What happens if GoPeople cannot find enough Runners?
First of all, we have a very high success rate to ensure we get the number of Runners you need. We hardly let our customers down on this.
Having said above, there are occasions when there are not enough Runners due to locations and time requirements. You will be kept in the loop on what is going on. Our support team will be calling you to talk about alternative options. Please keep your contact line open for calls.
If you are getting anxious, please feel free to use the live chat for support or call our support line.
Also, an allocated Runner may cancel due to personal reasons. In those cases, the system will approve the Runners on the waiting list for your run and broadcast your run to the Runner community immediately. Rest assured, we will find out a backup Runner as soon as we can.
It is FREE to cancel the timeframe if no Runner has been allocated.
Q. What happens if the Runners do not arrive on time?
Runners are required to arrive at the timeframe starting time. Runners are also required to reach out to you and GoPeople support if they are late.
You can check Runner’s live location within the member portal. Go to the timeframe and click the "Manage jobs" button to see the map view on the right-hand side.
If a no-show occurs, the support team will be notified and will find a backup Runner as soon as we can.
Q. How many deliveries can be made per timeframe?
Estimated Working Time (EWT) is a calculation GoPeople uses that defines the time it would take to do the jobs in a timeframe.
Currently, our data tells us that one Runner can usually make between 10 and 15 orders during a 3-hour run.
The number of deliveries a Runner can make in a specific time frame depends on a few geographical factors, like the recipient's address and the delivery's difficulty (a hospital is a more complex place to deliver to than a suburban house, for instance).
On top of that, the weather and other extraordinary events (e.g. an accident blocking a bridge or narrow road) can also have an impact.
Therefore, it’s hard to give a general answer to this question as it all depends on the type of job. However, every Sender will be told the EWT for every run they do.
WHAT IS EWT?
Estimated Working Time (EWT) is a calculation GoPeople uses that defines the time it would take to complete all jobs in a run. It factors in elements like the total distance of all jobs, the number of pick-ups and drop-offs, and the difficulty of the drop-offs (e.g. hospitals are harder to deliver to than suburban houses).
Q. How much will it cost me?
The GoBUNDLE model charges based on the estimated work time of the run. Our algorithm will determine the length of the run based on the locations and the best-optimized sequence. The minimum is 3 hours if you booked a 3-4 hour timeframe. If your run is under 3 hours, you are charged up to 3 hours; if it is over, it will be calculated on a pro-rata basis by minutes.
Q. What to do if the run is longer than the defined timeframe duration?
Overloading is the term GoPeople uses for circumstances where a Sender has suddenly received more jobs and would like to keep their GoBUNDLE Runner on for more time or if a run has become unexpectedly challenging to fulfil on time. If you book a 3-4 hour run and the EWT time is actually 4-5 hours (or more), we recommend that you book another timeframe to prevent the Runner from completing all the Jobs on time.
Senders can overload a Runner as they book a timeframe; or begin to upload Jobs. When the Runner is overloaded, the Sender will see the Run’s total EWT so that the Sender will be charged by the new EWT.
So, for instance, if a Runner has been given an EWT of 3 hours to deliver 10 jobs, but a Sender receives 2 more jobs and wishes to add them to the timeframe, the Runner could be overloaded, which would extend the timeframe. If those 2 jobs added 30 minutes onto the timeframe, the Sender would be charged for a 3 hour and 30 min long timeframe.
A Long Distance or Out of Metro Levy may apply whether a Runner is overloaded.
Q. How is long distance levy calculated?
A long distance levy is to help Runners to cover additional fuel costs. It is charged when the run is over 55 km. It is charged 50 cents (ex GST) per km for any extra km over the 55 km.
e.g., if the run is 70 km in total, the levy will be 70 km - 55 km = 15 km x 50c = $7.50 (ex GST).
Q. How is out of metro levy calculated?
Out of Metro levy is to help Runners get back to the metro area where most of the Runners live. It only applies when a delivery goes to a suburban area not listed as a metropolitan area with GoPeople. To view the metro area maps, click here. This levy is charged at 50 cents (ex GST) from the furthest out of the metro job to the centre of the CBD for any city, except for Sydney, calculated from the centre of Sydney Olympic Park.
E.g., if the furthest out of the metro job is 10 km from CBD or SOP, the levy will be 10 km x 50c = $5 (ex GST).
Q. How does CBD levy work?
CBD levies apply to all 5 capital cities (Sydney, Melbourne, Brisbane, Adelaide and Perth). CBD levies are designed for car timeframe Runners to pay for parking while making CBD deliveries. CBD levies do not apply to van timeframes. CBD levy charges are defined below
The minimum levy is $18.18 ex GST, which covers up to 4 CBD drop-offs
Every additional CBD drop-off is charged for $4.54 ex GST
The maximum levy is $45.45 ex GST
If a normal car timeframe (without CBD) is booked, and the Runner is given CBD jobs, Runner has the right to reject the CBD jobs or accept the CBD jobs with automatic payments based on the above calculations.
If a CBD car timeframe is booked, and the Runner was not given any CBD jobs, the Runner is still entitled to the minimum CBD levy.
CBD postcodes in each city:
Sydney: 2000
Melbourne: 3000, 3006, 3008
Brisbane: 4000
Adelaide: 5000, 5006
Perth: 6000, 6004, 6005
Q. How does the van vehicle levy work?
If you need to hire a van or refrigerated van for your timeframe, it is charged at the base hourly rate plus a van levy for up to 24 hours. For more detailed information on the rate, please visit the GoBUNDLE page.