Member Knowledge Base

If the goods in any of your deliveries become damaged or lost, you can put in a claim for their declared value. By “declared value” this means the estimated value of the goods, and doesn’t include any margin you may make on the item. In most cases this will be the cost price. We understand that at times it may be difficult and time consuming to calculate the value of your goods, but FreightSafe needs some proof towards the value of your product before they can process your claim (or in other words, give you back some money).

Started from Oct 2019, Go People and GoGet officially formed a strategic partnership.  What does this mean to our Sender community? With this partnership, Go People Runners will be able to on-demand hire GoGet vans to fulfil your van requirements. There are over 3,500 vehicles and 450 vans on GoGet platform as of September 2019, and it will continue to grow. How does it work? We have restructured the GoSHIFT van rates to work with this partnership.

The red borders on below maps define the metro areas for GoSHIFT drop-offs. When jobs are out side of these areas, an out of metro levy will apply. Sydney To download a full postcode list for Sydney, please click here. Melbourne To download a full postcode list for Melbourne, please click here. Brisbane To download a full postcode list for Brisbane, please click here. Adelaide To download a full postcode list for Brisbane, please click here.

To view more details and pricing about GoNOW, please head to below page https://www.gopeople.com.au/gonow/ Go People offers Senders supreme flexibility, accuracy and efficiency for all their courier needs, with our GoNOW service. With Go People, Senders can have a parcel successfully delivered within the time frame selected* of booking a service. This is because we don't use a depot system, so customers don't have to wait for us to sort their package and fit delivery into our scheduling.

Q: When does the rebate model starts? A: From the 01/10/2018. Q: Does the rebate model also applies to GoNOW and GoSHIFT services? A: No, this rebate model only applies for GoSAMEDAY. Q: I have booked more than 5 jobs, but in the different cut-off, will I receive my rebate? A: No. Your jobs need to be in the same cut-off to receive the rebate. e.g. If you booked 2 jobs at 10 AM cut-off and 3 jobs at 11 AM cut-off, you will not receive the rebate.

To view more details and pricing about GoSAMEDAY, please head to below page https://www.gopeople.com.au/gosameday/  95% of GoSAMEDAY deliveries are made within 4 hours after their cut off times!  80% of GoSAMEDAY deliveries are picked up within 1 hour after their cut off times! Go People differentiates itself from other courier services by focusing on delivering orders the same day after dispatching. There are cut-off times for each capital city for booking under GoSAMEDAY service.

To view more details and pricing about GoSHIFT, please head to below page https://www.gopeople.com.au/goshift/ GoSHIFT allows you to hire a Runner for 3 hours or more and on-demand! Q. How does GoSHIFT benefit my business? Remember when, before mobile phones became popular, what it was like to follow a friend or a relative in a car? You couldn’t lose each other on the road at all. You’d have to make sure you knew where you were going, or check a road map, in case you got lost.

To apply a warranty to GoSHIFT, all you have to do is go to 'Settings' in the Member's Portal and follow the instructions as below: When you're done make sure to click 'Save'. For more information on FreightSafe, read this about page or follow the link below.

The Own Driver feature allows your staff/contractors/drivers to have access to the same technology as Go People Runners to complete deliveries! Each Subscription plan allows you to add Own Drivers by invitation in your Go People account. Once added to your Go People account, Own Drivers will only be able to see your shifts & jobs, and will be unable to see any other shifts & jobs on the Go People Runner App.

Once you finished booking a GoSAMEDAY job, you realised that you have booked it into a wrong cut-off time. It is still OK to change as long as the job have not been assigned to a Runner. Here is how:  Click on "Jobs" -> "List" from the left nav Find the job that you would like to modify Click on the eye icon on the right hand side to view details of the job Click on "

This article is a step-by-step guide to get an estimated fee for a run. 1. Create a Shift. You can follow the article on how to create a shift below, but skip the ‘Hire Runner Step’ (Click ‘Skip and hire later’ button) How to GoSHIFT: create a Shift 2. Once a shift is created, upload jobs to the shift and then run Grouping. You can follow the step-by-step article below

Here’s a simple guide on how to utilize the SMS tools. With Go People SMS templates, you can send SMS to update your customers at every step of delivery with the GoSHIFT service. You can access the SMS templates from the settings. There are 5 different types of SMS we can send: Ready to dispatch - when the job is ready to be dispatched. Please note you can only send this SMS manually Delivery is on the way - when delivery is dispatched and on its way.

When you book a GoSHIFT Runner, you'll be given a cut-off time that is at least 15 minutes before the Shift's starting time (if you book a Shift before 9am, that cut-off time will be 5pm, the previous day). If you upload orders after the cut-off time, those orders will be automatically relocated to another Go People service. There are three steps to this process: If you have booked a Shift later that day, these orders will be allocated to this Shift.

This article will explain to you how to add more jobs into a run that already exists. We presume that you already understand the basics of how to use GoSHIFT. If not, please follow the articles below. How to create a shift How to upload and dispatch jobs How to group jobs manually into runs (without auto-grouping) When new jobs are added to the shift but have not been added to any run, it will be displayed in bright red colour.

This article will explain how to add more Jobs to GoSHIFT Runs after auto grouping or Job assigning. Open Manage Jobs This is can be done through the 'Manage Jobs' Popup. As you can see in the 'Manage Jobs' Popup, there is one Run (green markers) and 5 individual Jobs. Drag and Drop Let's say you want to add Job #15011824-5559 to the Run. You can simply drag the Job marker and drop it on any green markers.

Cancelling a booked Shift Runner easy! Simply go to GoSHIFT page from the left nav, select the date in the calendar and find the Shift that you are having issues with.  Click on the Runners icon in the Runners column. Find the Runner that you would to make the cancellation, and click on the "cross" icon on the top right Select a reason why you are making the cancellation.

This article explain how to change the drop off address while it is still being delivered. It is particularly useful if you are experiencing below circumstances: Runner is on the way to the original delivery address, but customer wants the order to be delivered to a different address Runner attempted to make the delivery, but no one was there. Customer now wants the order to be delivered to a different address Runner attempted to make the delivery, but no one was there.

This article will explain how to change the sequence of a planned run.  It is super easy to update a planned sequence. You can even change it when driver is on road making deliveries. Once changed, driver will receive a notification about the route change. Firstly, go into your shift, and click on "Manage jobs" icon on the right to bring up the map management interface. Find the run and the job you would like to update.

Creating a Shift First of all, open your account. Halfway down the menu on the left, there's "GoSHIFT". Click on that nav Click on the '+ Create A Shift' button (This page will also display any shifts you've previously booked if any.) 1. Starting Address You can click on 'Stores and address book', and select a previously-entered address from there, to save you time. When you're ready, click on 'Next' to move on.

If you are reading this article, you should already have knowledge of how to create a shift and how to book and dispatch jobs. If you wonder how many runs and how long each run is going to take before hiring any Runners, here is a good tip for you to follow. When you creating the Shift, click on "Skip and hire later" button on the last step. Once done, upload your jobs into the Shift as per normal and run Auto Grouping.

"Auto grouping" feature is only available to members. Check out full member benefits here This article will explain to you how to group jobs into runs manually (without using the auto-grouping feature). We presume that you already understand the basics of how to use GoSHIFT. If not, please follow the articles below. How to create a shift How to upload and dispatch jobs Once the shift is created and jobs are uploaded to the shift, click on "

Runners on your favourite list already have priorities to receive notifications first. However, the pool of favourite Runners can become too big, and there is a smaller group within it that you wish to give even higher priority. This article explains how this can be done. When you create a shift, on the "Hiring Runners" step, you can see an "Invite Runners" button as per below image.  This will bring the Runners from your favourite list.

By default, Runner's routing sequence is locked based on your planned the run. However, always sticking with the original plan may be inefficient when one or more drop-offs were missed. Especially if the Runner takes highway and missed an exit. Here is how you can change the settings so the routing can be dynamically calculated based on the drivers real time location. Step 1: Click on "Setting" on the left navigation.

When a delivery cannot be made and it does not have ATL (Authority to leave), the Runner is planned to return to the store/depot by the end of the run, this article explains how a return request can be handled when it happens. First of all, if you usually expect returns to occur, we recommend you ticking the "Return to store" option when creating the shift. This will allow the algorithm to set the origin as the last destination when planning the run.

This article will explain to you how to move a run from one shift to another. We presume that you already understand the basics of how to use GoSHIFT. If not, please follow the articles below. How to create a shift How to upload and dispatch jobs Once you have your runs ready in a shift, click on "Manage jobs" icon on the right hand side of the shift.

If you are reading this article, we presume that you know how to create a shift under GoSHIFT already. If you are still unsure, please follow this article to create a shift. Secondly, if you are using a spreadsheet to upload your jobs, please make sure the sheet format matches exactly with this template. All columns must be in the correct order. The columns with "*" are the mandatory fields.

This article will explain to you how to view uploaded CSV job files. We presume that you already understand the basics of how to use GoSHIFT. If not, please follow the articles below. How to create a shift How to upload and dispatch jobs Once your job files is uploaded, there will be a new button you can you click on under the Shift table  Once you click on that, you can download files or print labels by the files

Please note, this is only available if you have the “Third-party calculated shipping rates” feature enabled on your Shopify plan. By default, this feature is only available on “Advanced Shopify” plan. However, if you happen to be on the “Basic Shopify” or the “Shopify” plans, please make contact with Shopify support. Often, they would agree to add it if you subscribe to the annualised plans. For more details, please visit Shopify pricing page.

Please note, you may need the “Third-party calculated shipping rates” feature enabled on your Shopify plan to have the prices displayed dynamically based on customer's location. By default, this feature is only available on “Advanced Shopify” plan. However, if you happen to be on the “Basic Shopify” or the “Shopify” plans, please make contact with Shopify support. Often, they would agree to add it if you subscribe to the annualised plans.

Once the Shopify Plugin is installed and setup correctly. Go People delivery option will start appearing on the checkout page. If you have not got these done, please follow the below articles How To Install or Uninstall The Go People Shopify Plugin How to display Go People option in your shipping method Here is how to sync orders automatically or manually Syncing orders automatically In the settings, check the ‘Pull all orders from Shopify matching below ’ tick box, enter the Shipping name you use from Shopify and click SAVE.

By default, Shopify would send email communications to customers when their orders are fulfilled. This article will show you how to manage that within the Go People member dashboard to turn this on and off. Log into the member dashboard. Go to "Settings" from the left nav, and then "Shopping cart integration", click on "Shopify".  If you would like your Shopify orders to be automatically updated to be "Fulfilled", check the box below.

Before we start, you would have got the Squarespace plugin successfully installed. Here is how if you have not done so.  How to Squarespace: install the Go People Squarespace plugin Once the Squarespace Plugin has been installed and set up correctly. "Go People delivery" option will be available on the checkout page.  Syncing orders automatically Click on settings from the left navigation of Go People the dashboard and click on Shopping Cart Integrations.

This article will show you how to install the Go People Squarespace plugin in a few minutes. Step 1: Generate an API key from your Squarespace account. Login to your Squarespace and click on "Settings".  Step 2: click on "Advanced" Step 3: click on "Developer API Keys". Step 4: Click on the "GENERATE KEY" button. Step 5: Type “Go People” in the key name input field and check Orders.

Here are the steps to enable Go People on your WooCommerce check out page Log into Go People member portal. Click on "Settings" at the bottom left of the navigation. Click on “Shopping Cart Integrations”, then click on the WooCommerce Icon. Check ‘Display Go People as a shipping option on the Checkout step’ Click SAVE. Customize how things are displayed To customize the shipping method name, you can update it via the “Shipping name” input box and click SAVE.

Installation Step 1. Log into Go People member portal Step 2. Once you are logged in click on the "Settings" on the bottom left of the navigation. Step 3. Click on "Shopping Cart Integrations", and click the "WooCommerce" button. Step 4. Click the "Download Go People WordPress Plugin" link and download the Go People WooCommerce Plugin package, and unzip the files.  Step 5. Upload the 'woo-gopeople-shipping-method' folder you have just unzipped to your Wordpress plugin folder.

Here is how to sync orders automatically or manually from WooCommerce to Go People system. Syncing orders automatically Step 1. Log into Go People member portal Step 2. Click on "Settings" on the left navgitation Step 3. In the WooCommerce Settings, check the ‘Pull orders from WooCommerce matching below criteria’ check box. Enter the "Shipping name" that you wish to match for the orders from WooCommerce to sync across and click "

Each each can have up to 3 contacts for a drop-off address. All 3 contacts can be optin in for receiving tracking communications via mobile or email. There are 3 ways to manage it when adding the new jobs.  Option 1: add a single job  When you book a sign job, the easiest is to use the portal to add a job by following the steps. When you get to the "

We understand businesses operations may change from time to time. If you need change your regular pick up locations for your deliveries, it is super easy to do!  Go to the "Store" settings page from the top right hand corner Account navigation. Simply click on the "Edit" button of your existing store or add a new store via the top "Add a store" button.

Go People has three services for Senders to choose from, when you're booking a delivery with us. Depending on your urgency, and the location of you and your recipient, the services available to you might change. In this article, we're going to explain how to book a single delivery using a GoNOW and GoSAMEDAY. How to book a delivery with GoSHIFT is explained in another article. GoNOW Step 1 The Pick-up section will have your primary location automatically selected.

Once you are logged into the Go People dashboard, please navigate to "Orders from Carts" page from the left navigation menus. All the orders synced from your shopping cart will be displayed on this page.  Please note, the orders on the page haven't been booked as Jobs. Fix addresses Go People will compare the addresses with Google Maps and highlight any invalid addresses or addresses that could not be found.

Cancelling a booked job is super easy!  Simply go to “Jobs -> list" page from the left hand side nav. Search and find the job you would like to cancel. Click on the "Trash" looking icon on the right hand side. Please note, there are different rules to cancel a GoSAMEDAY or GoNOW job at different status: Pending: free to cancel Picking up: minimum $11 cancellation fee apply Delivering / Completed: cannot be cancelled

This article is a step-by-step guide to show you how to cancel your membership subscription.  Firstly, log into your Go People dashboard. Step 1: Click on the membership badge on the top of the dashboard Step 2: Click on "Manage and Renew" button on the right. Step 3: Click on "Cancel subscription" button at the bottom of the page Step 4: All done! You will see a message on the top the page to confirm the last day of your membership.

When your parcel has been delivered, your Runner will be prompted by the app to obtain a signature from the Recipient to prove that the parcel has been delivered. After signing, the signature will be sent immediately to you. This ensures that you'll be notified instantly of a successful delivery. This is what a signature will look like: What If The Recipient Isn't There? If the Recipient isn't there to receive the parcel, and has given you Authority To Leave (ATL), we will instruct the Runner to take a photo of the delivered parcel in situ.

There's two ways to find out your Billing or delivery history, and they both involve using the Members' Portal.1. Billing page Click on "Settings" on the left nav. Click on "Billing" button. In "Billing" you'll find all the information you'll need. You'll also be able to download this information as an invoice (click on the 'Invoice' tab). 2. Jobs page Another way you can access your delivery history is by clicking on the 'Jobs' page, found on the menu on the left.

This article is a step-by-step guide to show you how to fix an incorrect address. Click on the 'Fix locations' button After you click on the Fix Location button, a new window will pop-up and it will show an error message like this: There are a few reasons why you could be getting this error message: The address is incorrect or you have accidentally entered it incorrectly. The address is not recognised by Google maps.

To get to the payment screen, log in to your account and click the money icon up the top left: The bank transfer option is on the right-hand side. Go People's bank account details are already filled out. What you have to do is select the amount you want to transfer - Once you've chosen an amount, click on 'Get Payment Reference Number'. The PRN will then appear in the box:

Sometimes, things may not go exactly according to plan. The first thing to do when it happens is to raise a dispute against the job. This will trigger the dispute process as following: It will notify the Runner (the driver delivered the job) that there is a dispute on the job Block the payment for the job/shift to Runner until dispute is resolved A dispute case will be created to track the progress Support team will be start following it up with all parties (Sender, Runner, Recipient) involved for more information and evidences How to raise a dispute Firstly, log into the member portal and go into "

First of all, to become a merchant with Go People, you must be sent an invitation email by our sales team. Haven't spoken to our sales team? Contact us now or call 1300 416 722  If you have received the email, follow this guide to set up your Merchant account: Guide To Setting Up Your Merchant Account Click on this link: members.gopeople.com.au/user/login Then fill in the boxes with your email address, and the automated password Go People has supplied you with.

Go People has world class tracking feature. Both yourself as a Sender and your customers will be able to live track the deliveries all the way through.  Recipients can use our tracking map, in order to keep updated with their Runner's real time location. By default, your customer will receive SMS or email with their job's tracking link after the job is picked up. There are other SMS's can be sent which you can learn and manage the SMS settings here.

Yes! You can modify the details of the job after they are booked in including: changing the destination or parcel type, adding any notes or special requirements cancelling a job This article will explain how to do that. Firstly, find your job in the job list view. You can use the "Advanced Search" to look further if it does not appear on the first page. Once you find the job that you would like to make updates to, click on the "

The Bulk Upload feature allows users to upload a large amount of jobs at one time. As such, it is only available for the GoSAMEDAY and GoSHIFT services. This article will explain how to Bulk Upload, by service. GoSAMEDAY will be explained first, then GoSHIFT. GoSAMEDAY Step 1 Choose your store. The stores available to select from, will have been ones you've already set up. If you want to know how to set up stores, read this article.

This article will explain how to use our dispatching scanner to fasten your dispatching process.  Get the scanner ready! Your scanner will need internet access to fetch the manifests from our server. Please go into the "Settings" to connect to WIFI as per a normal smart Android phone. It works very much the same as an Android phone. Once the scanner is connected to WIFI, please open Chrome from the bottom of the screen and enter "

"Quick Quote" is best for Getting quotes for GoSAMEDAY and GoNOW services based on suburbs  Finding out which service is available The "Quick Quote" feature is located on the top of the dashboard.  Enter the "Pick up suburb or postcode" and "Drop off suburb or postcode". It will then return you with all available services and their prices. It will also show you If GoSAMEDAY service is at Max Capacity for the quoted suburbs, which means you will not be able to make the book, but look to book with a different service or a different cut off time.

Sometimes, Senders wish for undelivered orders to be returned. A Return in this case means an order than it is handed back to the Sender. Returns Fees If the delivery is a GoSAMEDAY or an GoNOW order, having a job Returned will incur a fee of 100% of the cheapest GoNOW fee. The Return fee will only apply if the reason for the Return isn't the fault of the Runner.

Similar to Senders own option of rewarding Runners by adding to their “Favourite’ list and excluding by adding to their “Blacklist’ list if they underperform, The Runner Merit Scheme is a program introduced by Go People to encourage better and more responsible Runners. Merit points provide a strong motivation to learn the Rules, follow Senders’ requirements and become a better Runner.  How does it work? Every Runner starts off with 12 merit points.

Safe to Leave Guidelines are designed for Runners to follow if a delivery has ATL (Authority to Leave) but no one is present at the drop-off location to accept the delivery.  Runners will be making judgement calls based on the following guidelines. Runners are also asked to follow the delivery instructions if anything specifically left on the job to overrule the guidelines. Units/Apartments Safe to Leave in the mailbox if it can fit.

Presently, we require an Excel file for the jobs to be uploaded. While Microsoft Excel, Google Sheets and Apple Numbers are all spreadsheet programs, they're not so great at communicating with each other.  So, how do we fix this? Easy! We'll go through the options you have, program by program. Google Sheets If you use Google Sheets (link), it's super easy to save your spreadsheet as an Excel file (If you haven't made a Google account, you can easily create one).

ATL is the short form of "Authority to Leave" which means that goods can be left at the drop-off location even if the recipient isn't present. Our Runners will find a safest possible location to leave them. As a sender, you can set a job to have ATL in two ways within the member portal. View individual job ATL status Login to your member’s dashboard and go to the Job List.

Depending on the Sender, and depending on the item, sometimes you will be given Authority to Leave (ATL) a delivery. ATL means that you can leave the delivery at the drop-off address if the recipient isn't present. If you are given ATL, then you must get a picture for Proof of Delivery (POD). As you're not getting the signature of the Recipient, Go People and the Sender needs a photo for POD to know for sure that you've made the delivery successfully.

Credit Card Verification, or CCV, is a three or four digit number on the back of your credit card. It's really just an extra layer of security for when you make a purchase. 

Sometimes, we can't identify the address you've entered. This can be for several reasons: The address is in a new street or suburb, and our address book hasn't been updated' The address you have is incorrect, or has been entered incorrectly; or We just can't find it In the case that you're sure that the address you have is correct, we'd recommend using a geo location to point us to the address directly.

'Cubic Weight' is a standard for measuring parcel size, and it's used throughout the logistics industry. Sometimes, courier and logistics companies may weigh your parcels in Cubic Weight, and charge you depending on how much it 'weighs'. Cubic Weight works like this: Measure your parcel in all three dimensions, in centimetres; Multiply the three measurements together; Divide that result by 4000; You're left with the cubic weight (in kilograms) For example let's say you've got a box, that's 50cm long, 20cm high and 10cm wide:

When delivering alcohol, our Runners are required to abide by the responsible service of alcohol laws (RSA) in a delivery context.  Although our Runners are not required to hold an RSA certificate, they are bound by these laws and must follow Go People’s alcohol delivery guidelines. RSA in the context of delivery requires that our Runners: Do not deliver alcohol to anyone under the age of 18 Do not deliver alcohol if recipient looks under 25 years old and cannot provide valid photo ID.

Senders can find all the information they're after about our subscriptions on the following pages: Our plans pricing page The Subscription T&Cs and the Members' Portal You can find the Subscriptions sub-page by clicking on 'Settings' in the Members' Portal: Clicking on that will show you what your plan, and what the details of your plan are: From here, you can also change your plan. If you click on 'Change' (highlighted above), it will take you here: