Help CenterQ: When does the rebate model start?
A: From 01/10/2018.
Q: Does the rebate model also apply to GoNOW and GoBUNDLE services?
A: No, this rebate model only applies to GoSAMEDAY.
Q: I have booked more than 5 jobs, but in the different cut-off, will I receive my rebate?
A: No. Your jobs need to be at the same cut-off to receive the rebate. e.g. If you booked 2 jobs at 10 AM cut-off and 3 jobs at 11 AM cut-off, you will not receive the rebate. GoPeople suggests you book all 5 jobs at the 11 AM cut-off to receive the rebate.
Q: When will I receive my rebate?
A: The rebate will be paid the following day.
Q: How will I receive my rebate?
A: The rebate will be paid per delivery. For example, if the cost of one delivery is $9.95 and the rebate rate is 10%. $1.00 will be refunded to your GoPeople account for this delivery. If you have 5 deliveries, 5 individual transactions will be generated for each delivery.
Q: The rebate includes GST or exclude GST?
A: The rebate is GST inclusive.
Q: Does the rebate include return and redelivery fees?
A: No, return and redelivery fees are not included.
Q: Where can I check my current rebate progress and history?
A: Your current rebate progress and history can be accessed from the GoSAMEDAY Rebate section on the dashboard and the GoSAMEDAY page. Please click the date tiles to see more details.
Q: Do the number of deliveries include cancelled deliveries?
A: No, the cancelled deliveries won’t be included.
Q: Are the number of deliveries affected by returns/redeliveries in the next business day?
A: No, a delivery required to be returned the next business day or redelivered to a new address is counted as a single delivery. E.g. a delivery on Monday is required to be returned on Tuesday - it will still be included in Monday’s number of deliveries.
Q: Can I move deliveries to another time frame?
A: No. However, if the deliveries haven’t been assigned to a Runner yet, you can cancel them without a cancellation fee and book them in a new time frame.