Help CenterSometimes, something comes up after applying for a Run, and you need to cancel. To let us know (hopefully as early as possible), open the Run you can no longer fulfil, click "Actions", then click on the ‘Cancel’ button.
Then enter the reason why you can no longer do this R. For example, ‘sick’, ‘car broke down’, ‘other commitment’, etc.
Please note if you cancel less than 24 hours before the start of your Run, a cancellation fee will apply automatically.
If you are sick or your car broke down, please send us a medical certificate or a car repair invoice to support@gopeople.com.au so we can look into waiving the cancellation fee if you were charged one in the first place.
Once you’ve cancelled your Run, you should see the following message:
