Help CenterWe understand that unexpected situations can arise. If you’ve accepted an on-demand job or run but are no longer able to complete it, here’s how to cancel it properly, and what to expect depending on the timing.
✅ Cancelling Within 15 Minutes of Assignment
If it’s been 15 minutes or less since you accepted or were assigned the job:
📱 Cancel Directly in the Runner App
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Go to “My Jobs” and select the job you want to cancel
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Tap the “Actions” button
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Tap “Cancel job”
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Select the appropriate reason (e.g., Applied by mistake, Not able to complete)
📝 Result: You’ll receive a neutral review, and this will not negatively impact your account.
📞 Cancelling After 15 Minutes of Assignment
If it’s been more than 15 minutes since assignment, the app will not allow cancellation.
📞 What to Do Instead:
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Contact GoPeople Support immediately
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Clearly explain why you need to cancel
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Be honest and provide as much context as possible
🕐 Review Impact Based on Time Left Before Pickup
| Timing of Cancellation | Review Result |
|---|---|
| Within 1 hour of the scheduled pickup time | Neutral Review |
| More than 1 hour after the scheduled ready time | Negative Review |
🚨 The earlier you notify us, the better your outcome.
🙏 A Reminder to All Runners
Frequent or late cancellations may:
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Lower your eligibility for future on-demand jobs
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Impact your account standing and trust with Senders
To avoid this:
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Only accept jobs you’re confident you can complete
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If your situation changes, cancel early and follow the correct steps
🧾 Need Help?
If you're unsure or need help cancelling:
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Contact GoPeople Support via the Runner App or email support@gopeople.com.au
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We’re here to assist you and ensure smooth communication with Senders
By cancelling responsibly, you help maintain trust with our community and protect your delivery record.