🎯 Overview

When your delivery is booked with GoPeople, you may receive a tracking link by SMS or email using the contact details provided by the Sender.

Your tracking page contains useful information about your delivery, including your Tracking Code, Job Number, delivery status, and other delivery details.

These reference numbers are particularly useful when contacting GoPeople Support, as they help us locate your delivery quickly.

📱 1. Open Your GoPeople Tracking Link

Check the SMS or email you received from GoPeople and open the tracking link.

Depending on the Sender's settings:

• 🔐 You may be asked to enter the last 4 digits of the mobile number registered for the delivery.
• 🔓 In some cases, no verification is required and the tracking page will open directly.

💡 Tip: If you're asked to verify your mobile number, use the number that was provided by the Sender when the delivery was booked.

📩 Common SMS Delivery Updates

You may receive SMS notifications from GoPeople as your delivery progresses.

Common statuses include:

• 📦 Ready to Dispatch
  
  
• 🚚 Delivery Is on the Way
  
  
• ✅ Delivery Made
  
  
• 🚪 Left at Door
  
  
• ⚠️ Not Delivered
  
  
• ❌ Cancelled
  

🔢 2. Find Your Tracking Code & Job Number

Once you've opened the tracking page, look towards the top-right section of the page.

You should be able to find:

🔤 Tracking Code

Your Tracking Code contains a combination of letters and numbers.

🔢 Job Number

Your Job Number consists of 15 digits.

📌 When contacting GoPeople Support, you may be asked to provide your Tracking Code or Job Number so we can locate the correct delivery.

[Insert Tracking Code & Job Number Screenshot Here]

📍 3. Check Your Delivery Details

Your tracking page may display information such as:

• 📍 Delivery address
• 🕐 Scheduled delivery window
• 🚪 ATL (Authority to Leave) status
• 📦 Other relevant delivery information

Depending on the Sender's settings, you may also have the option to update your delivery address through the tracking page.

Note: The information and options available may vary depending on your delivery and the Sender's settings.

🚚 4. Follow Your Runner's Progress

When your delivery is underway, the tracking page may show the number of stops remaining before the Runner reaches your address.

This can give you an indication of the Runner's progress towards your delivery.

Please keep in mind that delivery progress can change as the Runner completes their Run.

📦 5. Check Whether Your Parcel Has Been Redirected to HUBBED

If your parcel cannot be delivered because no one is available and there is no ATL (Authority to Leave) or suitable safe place, your parcel may be redirected to a HUBBED collection point.

When applicable:

• 📍 The HUBBED collection location may appear on your tracking page.
• 📦 You will need to collect your parcel from the nominated HUBBED location.

For more information, see:

👉 What to Do If Your Parcel Was Redirected to a HUBBED Location and You Cannot Claim It

👉 HUBBED Parcel Collection & Claims Guidelines

🛰️ 6. View the Latest Tracking Information

You can return to your tracking page to view the latest available tracking and delivery information for your order.

The information displayed may vary depending on:

• The current stage of the delivery
• The type of delivery
• The Sender's settings

📍 7. Request HUBBED Redirection

For some eligible deliveries, you may have the option to request that your parcel be redirected to a HUBBED collection point without waiting for another delivery attempt.

This allows you to collect your parcel from an available HUBBED location instead.

📌 Please note: HUBBED redirection may not be available for every delivery. Availability depends on the order and the Sender's settings.

💬 8. Leave a Message or Delivery Instructions

Your tracking page may include a message box.

Depending on the delivery, you can use this to:

• 📝 Leave delivery instructions for the Runner
• ℹ️ Provide additional information about the delivery
• 💬 Request assistance from GoPeople Support

When leaving delivery instructions, provide clear and accurate information that will help with your delivery.

📊 9. Check Your Delivery Status

The lower section of the tracking page shows the delivery progress and current status of your order.

Use this section to check the latest available update for your delivery.

🏷️ Finding Reference Numbers on Your Parcel Label

If you already have access to the physical parcel, you may also find useful reference numbers on its label.

🔍 GoPeople Labels

A GoPeople parcel label may display the following information below or near the barcode:

• 🔢 Internal Reference Number
• 📊 Barcode
• 🚚 Run ID
• 🔢 Job Number

These details can help identify the parcel if you need to contact GoPeople Support.

📦 Sender-Provided Labels

Not every parcel will use a GoPeople-generated label.

If your parcel has a label provided by the Sender, check the available information carefully for an order, consignment, tracking, or other reference number.

⚠️ Please note: The format and location of reference numbers can vary depending on the Sender and the type of label used.

🆘 Contacting GoPeople Support

If you need assistance with your delivery, having a reference number ready will help our Support Team locate the correct job.

Where possible, provide your:

• 🔤 Tracking Code, or
• 🔢 Job Number

If you cannot locate either of these, provide any other delivery or parcel reference available to you, and our Support Team can assist further.

✅ Quick Summary

📌 Key Reminder

Keep your tracking link handy until your delivery has been completed. It is the easiest way to check your latest delivery information and locate the reference numbers GoPeople Support may need when assisting you.