How to Get Live Support While Delivering

If you ever need help, there are two simple ways to contact our Support Team — depending on whether you have an assigned job/run or not.

📌 When You Have an Assigned Job or Run

1. Open the job or run in your GoPeople Runner App.

2. On the top right-hand side, tap “Chat”.
   

3. In the chat window, type:

   

    

   @GoPeople admin


    

   

    

4. Send your message — our Support Team will be notified immediately.

💡 This is the fastest way to get help during an active delivery.

📌 When You Don’t Have an Assigned Job or Run

If you don’t currently have any jobs or runs:

• Please email our Support Team directly:
  📧 support@gopeople.com.au

✅ Tips for Faster Support

• Always include:

  • Job ID or Run ID (if applicable)

  • Screenshots if something isn’t working as expected

  • A clear explanation of the issue

• Use the in-app chat whenever possible for assigned jobs — it’s quicker than email and connects you directly to Support.

By following these steps, you’ll get the help you need as quickly and efficiently as possible. 🚚💬