How to GoBUNDLE: keep customers updated via SMS

Here’s a simple guide on how to utilize SMS tools. With GoPeople SMS templates, you can send SMS to update your customers at every delivery step with the GoBUNDLE service.

You can access the SMS templates from the settings.

There are 5 different types of SMS we can send:

1. Ready to dispatch - when the job is ready to be dispatched. Please note you can only send this SMS manually

2. Delivery is on the way - when delivery is dispatched and on its way. There's an option to enable “Automatic SMS”. This SMS will be sent automatically when the driver clicks the “Start delivering” button on the App. (This SMS is FREE when a GoPeople Runner makes the delivery. 1 SMS per job)

3. Delivery Made - when delivery is made. When you tick on the “Automatic SMS”, this SMS will be sent automatically when the driver completes a successful delivery on the App.

4. Left at the door - when delivery is left at the door. When you tick on the “Automatic SMS”, this SMS will be sent automatically when the driver indicates the delivery was left at the door on the App.

5. Not delivered - when delivery is not delivered. When you tick on the “Automatic SMS”, this SMS will be sent automatically when the driver indicates the delivery could not be made on the App.

How to setup and update an SMS

The top section / first option controls the default SMS notification settings for both the sender (orderer) and the recipient.

If you want different SMS notifications for the sender and recipient, enable Customize SMS for the Orderer / second option. This allows you to configure separate SMS settings for each.

When Customize SMS for the Orderer is enabled:

Recipient SMS notifications are controlled by the Recipient section.
Sender (Orderer) SMS notifications are controlled by the Orderer section.

When it is not enabled, the settings in the top section apply to both the sender and the recipient.

Don't forget to click the Save button to ensure all your modifications are applied and saved successfully.

⚠️Important Note: The "On the Way" SMS is free of charge. However, all other SMS messages sent to both the receiver and the orderer are subject to the applicable SMS charges.

For the other SMS notifications or steps, charges are based on the number of messages sent. The Sender can adjust the notification settings to avoid unnecessary SMS charges. If no SMS is sent, there will be no associated cost.

Send SMS manually

To send SMS to the recipients of all jobs. Click on the "Send SMS..." button at the bottom of the table.

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To send SMS to the recipients of the entire timeframe. Find the timeframe that you would like to manage, and click on "More actions" -> "Send SMS..."

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To send SMS to the recipients of a particular run. Click on "View details" next to the runs row.

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Find the run that you would like to manage, and click on the "Send SMS..." button under the run.

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To send SMS to the recipient of a particular job. Find the job under "Jobs" from the left navigation, and click on the eye icon to view details on the job. Click on the "Send SMS" button at the bottom of the right-hand side panel.

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Send SMS pop-up

Once you click on the Send SMS button, a window will pop up.

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This pop-up window has a drop-down menu where you can choose a template. You can choose ' No template ' if you want a personalised SMS message.

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