Help CenterSometimes deliveries cannot be completed. (No one’s home, it’s not safe to leave, the patient has been discharged, and there’s no contact number etc.) In this case, you need to inform GoPeople or the Sender as soon as possible. Ideally, inform us in the comment section of the job so there is a written record of it.
You can also request a return in your App (once and only once it’s approved by the Sender). Go to the Comment section, where you will see the following:
and click on ‘Return’:
Add an additional comment, for example, “Not safe to leave”, to provide the Sender with a written record of the reason. Once the Return is booked, you have until noon (12 pm) the next (business) day to return it. Please do not close the job until it has been returned. When you return the goods to the Sender, make sure you have them sign off the goods, as you would a regular delivery.
Please note if you have secured a run with the Sender the next day, you will only need to Return it when you go for your pick-up. In this case, the return is free since you are returning at the pick-up location anyway.
If you haven’t got a Run with the Sender, we will book a Standard Return (100% of the On-Demand price). In this case, you must return it by noon the next day. In the meantime, please ensure you take good care of the goods, especially if they’re flowers. Don’t just let them die in your car.