How to Submit Your Police Check (and Why It Matters)

Some of GoPeople’s delivery clients require Runners to have a valid Police Check before being assigned jobs. While not all Senders require this, having an approved Police Check on file will significantly increase your chances of winning more jobs—especially from large and high-compliance customers like Woolworths.

There are two ways to submit your Police Check:

✅ Option 1: If You Already Have a Valid Police Check

You can upload it directly through the Runner App:

📲 Steps to Upload Your Police Check

1. Open the GoPeople Runner App

2. Tap on “Account”

3. Tap “Police Check”

4. Tap the camera icon to upload your document

5. Click “Upload”

✅ That’s it! Your Police Check will be submitted and reviewed by the GoPeople team.

❌ Option 2: If You Don’t Have a Police Check

GoPeople works with WorkPro to make it easy for you to apply for a Police Check online. You can start this process right inside the Runner App.

📲 How to Apply for a Police Check via WorkPro

1. Open the Runner App

2. Tap “Account” → “Police Check”

3. Tap “Start police check on WorkPro”

🔄 WorkPro Police Check Application – Step-by-Step

Step 1: Login or Sign Up to WorkPro

• Use the WorkPro link sent via email/SMS, or visit www.workpro.com.au

• Click “Login/Sign Up”

• If you're new: click “Sign up for an account”

• If you already have an account: log in using your existing username or Google/Microsoft login

• Enter the single-use Token when prompted and click “Continue”

• Select “Background Checks” and start your Police Check application

Step 2: Complete the Application Form

You’ll be asked to provide:

• Your full name (including previous names)

• Date & country of birth

• Gender

• Contact information

• 5 years of address history, including any overseas addresses

✅ Each section must be marked with a green tick before continuing.

Step 3–6: Consent & Upload Identity Documents

You'll go through a series of consent steps, including:

• Reviewing accepted ID documents

• Confirming who will see your check results

• Uploading documents for:

  • Commencement of Identity

  • Linkage of Identity

  • Photo of you holding your ID (selfie)

⚠️ Your selfie must clearly show your face and government-issued photo ID. Incomplete or blurry submissions will be declined.

For non-Australian citizens:
If you don’t have the required ID, WorkPro can run a free Work Rights Check using the VEVO database (select “I’m not an Australian Citizen...” when prompted).

Step 7: Review, Sign & Submit

• Confirm the check details and digitally sign the consent form

• WorkPro will notify you of your check status:

  • NDCO: No Disclosable Court Outcome

  • DCO: Disclosable Court Outcome

Once finalised, the result will be attached to your digital profile and valid for 12 months.

🧠 Hints & Tips for a Smooth Application

• You must enter at least 5 years of address history

• If a button stays greyed out (like “Next” or “Submit”), check for missing fields

• If a field has a red outline, it needs fixing

• File uploads must be under 5MB in .jpg or .pdf format

• E-signatures must match your full name (e.g. “John Smith” not just initials)

📌 Why It's Worth Doing

• Not mandatory for all jobs, but strongly recommended

• Increases your eligibility for premium jobs and clients

• Demonstrates trustworthiness and reliability

• Makes your profile more competitive when applying for runs

💬 Need Help?

If you're unsure how to proceed or encounter issues:

• Contact GoPeople Support via the Runner App

• Or email us at support@gopeople.com.au