Help CenterYes! You can modify the details of the job after they are booked, including:
- changing the destination or parcel type,
- adding any notes or special requirements
- cancelling a job
This article will explain how to do that.
First, you can find your job in the job list view. You can look further in the "Advanced Search" if it does not appear on the first page. Once you find the job you want to update, click on the "eye" icon on the right-hand side of the row.
You can see the "edit" buttons for changes on the job details overlay
As you can see, there are plenty of details you can change. At the bottom, note that there's an option to delete or duplicate the job. You can also add a message to your Runner or for GoPeople Support's attention.
IMPORTANT:
There are some details you CANNOT change, e.g. service type, cut-off times, parcel type, etc. If you wish to change these details, unfortunately, you need to cancel the current job and make another booking.
If you change the address, the price will most likely change.
- If a Runner has been assigned the job, you will be charged a re-delivery fee.
- If a Runner has yet to be assigned, the job price and your account balance will be updated accordingly.
If you cancel a job assigned to a Runner, there is a cancellation fee of $11.