Merit Points Discontinued | GoPeople Help Center

As part of our efforts to simplify and improve the GoPeople Runner experience, we have officially discontinued the Merit Points system.

❓ Why Were Merit Points Removed?

The Merit Points system was originally used to reflect Runner performance based on various criteria like punctuality and delivery quality. However, we've moved toward clearer and more direct performance measures, such as:

Completion rate
Reliability
Customer reviews
On-time performance
Account standing

This shift ensures a fairer, more transparent approach that focuses on real-world delivery performance.

✅ What This Means for You

You will no longer see Merit Points in your Runner App or profile.
Job opportunities are now based on:
- Recent delivery history
- Customer satisfaction
- Compliance with delivery expectations
- Account balance and profile health

📌 Want to Understand the New Standards?

To see exactly how your performance is assessed, please review the GoPeople Runner Delivery Service Standards here:

👉 https://www.gopeople.com.au/go-people-runner-delivery-service-standards/

This page outlines the expectations Runners must meet to maintain access to jobs, avoid account issues, and qualify for incentives.

If you have any questions or need further clarification, feel free to contact GoPeople Support via the app or website.