Help CenterTo ensure a smooth and efficient delivery experience, GoPeople offers different service levels tailored to the size and weight of your parcels. Please carefully review the following size and weight restrictions for each service to avoid delays, refusals, or additional charges.
🚚 GoSAMEDAY
Ideal for: Small to medium parcels that require same-day delivery.
Size Limit (Per Box):
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Length, Width, Height: 50 x 30 x 20 cm
Weight Limit (Per Box): Max 10 kg
Note: If any of your parcels exceed the above dimensions or weight, our Runners may refuse to deliver them. In such cases, you will be responsible for any additional costs, including cancellation fees.
🚛 GoVIP
Ideal for: Larger or bulkier parcels requiring a dedicated, premium service. Delivered via sedans, so it's important that items can fit inside a car.
Weight Limit (Per Parcel): Less than 25 kg
Size Limit (Per Parcel):
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Maximum per side (Width, Height, Length): < 130 cm
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Combined Dimensions (W + H + L): < 300 cm
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Cubic Volume (W × H × L): < 400,000 cm³
Important: If your parcel exceeds any of the above size or weight limits, our system will automatically indicate that the item is too large to be serviced by GoPeople.
📦 GoBUNDLE
Ideal for: High-volume, small-sized parcel deliveries.
Size Limit (Per Box):
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Max dimensions: 20 cm × 20 cm × 20 cm (0.2m × 0.2m × 0.2m)
Weight Limit (Per Box): Max 10 kg
Reminder: Contact our sales team for orders exceeding the standard maximum dimensions.
✅ Tips for Booking
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Always weigh and measure your items accurately before booking.
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Ensure that the item is well packaged and within limits to avoid failed pickups.
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If the parcel exceeds the limit, upgrade to a larger service or split into multiple jobs.