Payment and Dispute Issues

I HAVE AN ISSUE WITH A PAYMENT

Please email support@gopeople.com.au with the job number(s) and explain your issue. 

HOW DO I GET PAID?

You will only get paid when jobs are completed and confirmed. They can be confirmed by Sender or Recipient. If they don’t, our system will close them automatically 48 hours after the job is done unless there is a GPS location issue; in this case, an extra day can apply.

Please do not contact the client or recipient asking them to confirm the job; they have already received a notification.

The money for the job gets transferred from the sender’s GoPeople account to your GoPeople account. You can then request withdrawal requests to transfer the funds to your bank account. Withdraw requests are processed every Monday and Thursday during business hours. You have until Sunday midnight to make your withdrawal request if you want it processed on Monday and Wednesday midnight if you want it processed on Thursday. Only one request will be processed per user on those days. Please do not make multiple withdraws until the previous ones have proceeded.

If you’ve entered the wrong bank details, swipe left to delete the wrong account and enter a new one. If you realise this after making a withdrawal request, delete the wrong account again, enter a new one, and send an email to support@gopeople.com.au explaining your situation so we can transfer to the correct account. A $3 bank fee will apply for each wrong withdrawal request.

I HAVE A DISPUTE ABOUT A JOB

Every Runner wants an excellent record; however, sometimes deliveries don’t go according to plan. If you realise you’ve got a Dispute on a job, respond to the dispute email with as much detail as possible regarding the delivery so we can sort things out quickly.

As soon as a Dispute is raised, $100 is frozen from your account (this is your security bond – if you don’t have a bond, then the same amount is frozen from your funds), and the job in Dispute is also frozen. This means that if it’s part of a group, the payment for the whole group can also be delayed.

So that you know, we do our best to resolve Disputes as quickly as possible. However, it can take up to 14 business days.

I WANT TO RAISE A PAYMENT ISSUE

If you have any payment issues with a completed job, please click the "Payment issue" button. The GoPeople team will take a review.