Redirecting to a Hubbed Location — Runner Guidelines

Sometimes, a parcel can’t be delivered directly to the customer. In these cases, GoPeople allows you to redirect deliveries to a Hubbed location, where the recipient can later collect their parcel.

🏪 What Is a Hubbed Location?

Hubbed is a network of local pickup points — like pharmacies, newsagencies, and convenience stores — where customers can collect parcels if home delivery isn’t possible.

Think of it like a local post office for modern deliveries.
Hubbed locations are secure, accessible, and integrated with GoPeople to ensure proper tracking and customer convenience.

🔁 When Should You Redirect to a Hubbed Location?

You may redirect a parcel only if all of the following apply:

✅ Appropriate Situations:

• The recipient is unresponsive, and there's no safe place to leave the parcel

• The job requires a signature or does not allow ATL (Authority to Leave)
  (even if there is a safe place)

• A Hubbed location is available for that delivery in the GoPeople Runner App

❌ What If the Hubbed Location Is Closed?

1. Take a clear photo showing the store is closed (e.g. shutter down, “Closed” sign)

2. Tag the job as “Cannot Deliver”

3. Do NOT leave the parcel outside or return later

🛑 What If the Hubbed Staff Rejects the Parcel?

If the Hubbed location won’t accept the item:

1. In the app, select “Not Deliverable”

2. Choose “Hubbed Reject”

3. Leave a clear explanation (e.g. “Too large”, “Store no longer accepts Hubbed”)

⚠️ The GoPeople team will follow up with the store, so ensure your comment is accurate and honest.

🚚 How to Redirect to a Hubbed Location (Step-by-Step)

1. Tag the job as “Cannot Deliver”

2. Select “To Hubbed”
   
   

3. Enter the reason for redirection (e.g. “Recipient uncontactable, no ATL”)

4. Press “Confirm”

5. The Hubbed address will appear — follow the address in the app (not the parcel label)
   

📸 Proof of Delivery (POD) Requirements

Take three photos:

1. 📦 The parcel itself

2. 🏪 The Hubbed store with signage

3. 🧾 The parcel placed on the counter inside the store

Upload these to finalise the delivery.

🗣️ Let the Hubbed Staff Know

Say:

“This is a Directed Parcel from GoPeople for customer to pickup.”

Wait for them to scan or confirm the parcel, if required.

✅ Finalise the Job

• Mark the job as “Delivery Made”

• Upload all required POD photos

⚠️ No Retrieval After Drop-Off

Once the parcel is redirected and dropped at a Hubbed location:

• It cannot be retrieved

• Even if the customer requests redelivery later, it cannot be reversed

Be absolutely sure before confirming redirection.

❓ Still Not Sure?

If you're unsure whether Hubbed redirection is allowed for a specific delivery, or a location isn’t listed, contact GoPeople Support before proceeding.

Thank you for following these guidelines and delivering with care and professionalism! 🚗📮📷