Help CenterSometimes, Senders wish for undelivered orders to be returned. In this case, a Return means an order handed back to the Sender.
Returns
Fees
If the delivery is a GoSAMEDAY or a GoVIP order, having a job Returned will incur a fee of 100% of the cheapest GoVIP fee. The Return fee will only apply if the reason for the return isn't the fault of the Runner.
If the delivery were during a GoBUNDLE, no fee would be incurred if the same Runner works for you the next day. We will ask them to bring the item to the start of the next timeframe. If otherwise, a Return fee (100% of the cheapest GoVIP fee) will be incurred.
How To Book A Return
Mostly, Returns will be sorted out between you, the Runner and the Go People support team. We ask Runners to call you, in the case that a Recipient isn't at the drop-off location and there's no Authority To Leave, to ask you what you'd like to do with the order.
If you wish to send a Return request, here's how.
You can find your job in the 'Jobs' section of the members' area. Let's Return to the second job. Click the arrow icon:
You'll then be notified of the Return fee and prompted to finalise your request:
If you're happy to, click 'Continue', and you're all done. Any updates will be posted in the Notes section of the job.
Re-deliveries
For Re-deliveries, it's free if the new delivery is less than 1km away.
If not, the Re-delivery will have the same price as the cheapest GoVIP price if it's the reason for Re-delivery is not the fault of the Runner.