Run Review

After a Run, you can give a Run Review. You can leave a rating and explanation. This will help make the Run work better for you next time. The Sender won’t see your review - it is for Admin only. Do not leave any payment comments here; the Run review is only for operational purposes.

This is what the ratings mean:

5  Perfect. Everything went right: The pick-up and drop-off process went smoothly.

4  Good. Some returns or the Run was extended, but it went very well. 

3  OK. I didn’t like one or two things about this Run, but they were only minor.

2  Bad. Too many jobs or the routing didn’t make sense, or the pick-up was rugged.

1 Terrible. Everything went wrong: Jobs not ready, addresses incorrect, EWT inaccurate, not notified it was a return Run, routing confusing or too many jobs.

If you leave a rating of 2 or below, we would appreciate an explanation to understand the reason behind your rating. If you don’t tell us, we can’t guess it!

Here are some areas to comment on which will help us to improve the process for you: 

Routing issues

If the delivery time is accurate (AWT differs from EWT)

Pick-up delays from the customer

Here are areas to comment on which won’t help us to improve the process for you: 

General comments about how you feel

Payment issues (send us an email to support@gopeople.com.au so we can sort it out or click the "Payment issue" button)