Help CenterQ: Who can apply?
A: Any Runner, new or experienced. The more experience you have, the more likely you will be allocated to a Run. Please read our delivery guidelines to understand how to do your job in the best way possible! If a Run is assigned to a first-time Runner, we will call them to provide a guideline for the Sender. If that isn't the case, we'll reassign the Run to someone else.
Q: How many jobs will need to be done?
A: On average, a 3-hour Run will be around 10 jobs. The number of jobs that can be completed depends on the estimated Estimated Working Time (EWT), which is based on travelling time and job difficulties. A buffer applies for pick-up and drop-off, hospital deliveries, CBD deliveries, Friday traffic, etc.
Q: How many pick-ups and drop-offs are there in a Run?
A: There can be multiple pick-ups and drop-offs. We add extra time for the additional pick-up locations, calculated into the EWT. If you have areas you'd prefer to work in, you can just set up your Favorite areas in the app.
Q: How do GoPeople calculate EWT?
A: It is a sum of the factors below:
- Travelling time (from pick-up to drop-off)
- Estimated total pick-up time
- Estimated total drop-off time
- Job difficulty (such as Hospital jobs, CBD jobs etc.)
- Any other exceptional or unforeseen circumstances (accidents, natural disasters, special events, etc.)
Q: How do GoPeople pay if a Runner applies for a 3-hours Run and the EWT is more than 3 hours?
A: The Runner will be paid based on the hourly rate of the assigned Run. E.g. If the EWT is 3 hours 15 minutes, the Runner will be paid for the extra 15 minutes.
Q: How do GoPeople pay if a Runner applies for a 3-hour Run and the EWT is less than 3 hours?
A: The Runner will be paid for the complete Run.
Q: How do GoPeople pay if a Runner applies for a 3-hour Run and the EWT is less than 3 hours but with a distance levy?
A: The Runner will be paid for the actual EWT + levy. The total will be higher than the minimum of 3 hours we guarantee.
Q: When does a long distance levy apply? (Finished on 30th April 2023)
A: A long distance levy applies when the total estimated driving distance of the Run is more than 55km. The total driving distance is the shortest route provided by GoPeople. The levy is $0.46/km inc. GST or $0.42/km excl. GST.e.g. The total distance of a Run is 100km, and the levy will be (100km - 55km) x $0.46 = $20.7 (inc. GST).Please note: some Runs may have slightly different long distance levy calculations. Please read the full Run details to ensure everything is understood.
The new distance levy has replaced the old long distance levy and the out of metro levy from 1st May 2023. For more detail, please review this page. [New] Distance Levy - for Runners
Q: When does an out of metro levy apply? (Finished on 30th April 2023)
A: An out of metro levy applies when one or more of your deliveries are outside our metro area. It also only calculates the most distant delivery from the below locations for each city: Sydney: distance from Sydney Olympic Park Melbourne: distance from Melbourne CBD Brisbane: distance from Brisbane CBD Adelaide: distance from Adelaide CBD Perth: distance from Perth CBDThe levy is $0.46/km inc. GST or $0.42/km excl. GST.e.g. if the most distant out of metro job is 30 km from Sydney Olympic Park, the levy will be 30km x $0.46 = $13.8 (inc. GST).You can find the GoPeople metro map here.
The new distance levy has replaced the old long distance levy and the out of metro levy from 1st May 2023. For more detail, please review this page. [New] Distance Levy - for Runners
Q: How do GoPeople pay if the Runner takes longer to finish delivering all the jobs than the EWT?
A: The Runner still gets paid for the original price. The quicker you finish, the more you make. However, if you did follow our routing, you can email us at support@gopeople.com.au so we can investigate and see what happened.
Q: How much do GoPeople pay if GoPeople cancels the Run?
A: If the Sender cancels the Run between 2 and 24 hours before the Run start, the assigned Runner will be paid a 30% cancellation fee. If the Sender cancels the Run less than 2 hours before the Run start time, the assigned Runner will be paid a 60% cancellation fee. If the Sender cancels the Run less than 15 mins before the Run start, the assigned Runner will be paid a 100% cancellation fee. If the Sender cancels the Run after the Run start, the assigned Runner will be paid a 100% cancellation fee. If the Sender or GoPeople cancels the Run within 15 minutes of assigning the Run, then no Sender Cancellation Fee will be payable to you.
Q: What type of penalty will a Runner face if they decide to cancel their Run?
A: You’ll be charged 30%, as well, if you cancel a Run between 2 and 24 hours before the start of the Run. You’ll be charged 60% if you cancel a Run that you’ve been assigned within 2 hours of the beginning of the Run. You’ll be charged 100% if you cancel a Run that you’ve been assigned within 15 minutes of the start of the Run.
Q: Can Runners make their route?
A: With Runs, Senders usually set the delivery sequence within the system. You will have an opportunity to review the same sequence. It is strongly suggested to follow it. You may miss the delivery window if you fail to do so. The recipients will also receive notifications with the estimated arrival time based on this delivery sequence. If the sequence is not followed, it is very likely the estimated arrival times will not be accurate, which will result complaints from the customers.If you need to change the route, please check with the Sender and get their approval first.
Q: What if the delivery needs to be Returned or Re-delivered?
A: Always ask the Sender what they would like to do. If they want something Returned or Re-delivered, you may get an extra fee.
Q: Why do I see a Run with the GoPeople logo?
A: If you’re seeing this, it’s a Roaming Run. A Roaming Run is a Run GoPeople book to cover any potential gaps in coverage.Roaming Runs often have multiple pick-ups.Our admin team usually asks you to wait outside a Sender’s business. If no jobs come from this Sender, we will ask you to begin your Roaming Run at another business. If this is the case, your travel time between these two Senders will be included in your EWT and paid accordingly.
Q: When will the Run application be approved or declined
A: Run applications are typically approved fairly quickly during business hours. If your application status remains "Pending" for a long time, it usually means you have been placed on the "Waiting list". This is for when Sender requires more Runners or one of the approved Runners decides to cancel. You can cancel your application if it is in "Pending" status with no penalties.
Q: Why was my Run application declined?
A: When your Run application gets declined, it usually means other applicants have a better profile, history and rating.The approval process considers the following factors 1. Whether or not you are on the Sender's favourite list 2. Whether or not you have worked for the Sender recently and with positive reviews 3. Whether or not you have received positive reviews recently from other Senders 4. Whether or not you have received positive reviews recently from other JobsIf you are a new Runner, we suggest doing some on-demand jobs before applying for Runs. Please also make sure to have a comprehensive personal profile. All of the above will increase your chances of winning more Runs.
Q: When does a CBD levy apply?
A: CBD levies will apply to all 5 capital cities (Sydney, Melbourne, Brisbane, Adelaide and Perth). CBD levies are for car Run Runners to pay for parking while making CBD deliveries. CBD levies do not apply to van Runs. CBD levy charges are defined below
- The minimum levy is $15.45 ex GST, which covers up to 4 CBD drop-offs
- Every additional CBD drop-off is charged for $3.85 ex GST
- The maximum levy is $38.63 ex GST
If a standard car Run (without CBD) is booked, and you were given CBD jobs, you can reject the CBD jobs or accept the CBD jobs with automatic payments based on the above calculations.If a CBD car Run is booked, and you were not given any CBD jobs, you are still entitled to the minimum CBD levy.CBD postcodes in each city:
- Sydney: 2000
- Melbourne: 3000, 3006, 3008
- Brisbane: 4000
- Adelaide: 5000, 5006
- Perth: 6000, 6004, 6005
Q: When does a Palm Beach Area (PBA) levy apply?
A: From 1st May 2023, a PBA levy will apply to Runs visiting the postcodes within the Palm Beach Areas (PBA).
- A flat fee of $17.00 inc GST ($15.45 ex GST) will be paid if there is at least one delivery to the PBA area.
- PBA area postcodes are 2084, 2097, 2101, 2102, 2103, 2104, 2105, 2106, 2107, 2108.
Q: How does the NEW distance levy work?
A: The new distance levy has replaced the old long distance levy and the out of metro levy from 1st May 2023. For more detail, please review this page. [New] Distance Levy - for Runners