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Runs FAQ for Runners

Being an independent courier

Is an ABN compulsory to be a Runner?

Step by Step Guide - How to Register for GST (Goods and Services Tax)

What makes a good GoPeople Runner?

Do's and Don't's for Runners

Runner Privacy Compliance

Make your profile photo like a pro

Runner work health & safety

How to: complete a job

Distance Levy – How It Works for Bundle Runs for Runners

How to: keep your GPS always on

Safe to Leave Guidelines (For Runners to read)

How to: Make Deliveries with Alcohol (State-by-State Guide)

Tips for business deliveries - including CBD

Tips for residential deliveries

Tips for hospital deliveries

Tips on delivering delicate products

Loading zone laws

Payment and Dispute Issues

About Waiting Fee

What is the Security Bond?

What's the difference between the daily Runner report and invoice?

Take button logics

How to: use a Take button and get it back again if you lose it

How to Submit Your Police Check (and Why It Matters)

What's classified as a late pick-up?

Subscribing to your preferred areas

Driving in Australia with a foreign licence

Working in Australia (for Foreign Citizens)

Car Insurance 

Public Liability Insurance

Refrigerated Van Rentals

Perkbox & GoPeople Partnership

How to: help Sender to sort goods into runs

What are runs?

How to: apply for runs

How to: set a run reminder

Roaming run FAQ

Frequently Asked Questions (FAQs) – Bundle Runs

Run Review

How to transfer a run?

How to: share your referral code

How to: change your mobile number?

How to: change your City?

What Happens if a Runner's Account is Suspended

Can't Upload Your Driver’s License or Take a Video Selfie?

Demo Jobs Guide (Practice Only – No Payment)

How to Check Your Balance and Pay a Negative Balance

Merit Points Discontinued

How to Pass Your GoPeople Quizzes

How to Cancel a Return Request in the Runner App

Daily Safety Checklist Before Starting Your First Run (Mandatory for All Runners)

How to Access Your Financial Year Income Statement (For Tax Reporting)

Toll Road Usage Guidelines for Runners

Public Liability Insurance vs Vehicle Insurance

Set Your Pick Up ETA Immediately After Taking or Being Assigned a Job

How to Sign Up and Register as a GoPeople Runner

Barcode Scanning & Manual Pickup Guidelines

How to Cancel a Bundle Run

How to Cancel an On-Demand Job or On-demand Run

Bundle Run No-Show Policy for Runners

Understanding Your Performance Metrics in the Runner App

Redirecting to a Hubbed Location — Runner Guidelines

Why You May Not Be Receiving Job Notifications in the Runner App

Why You’re Not Receiving Runs from a Sender You’ve Worked With – Understanding Preference Tiers

How to Register as a Runner with GoPeople

Understanding the Profile Page in Your GoPeople Runner App

When Will I Know If My Run Application Is Approved?

Using the Break Feature During a Bundle Run

Same Day Delivery Job Types by City - GoPeople Runner Guide

Warehouse Sorter Runs – What You Need to Know

How Long Does It Take to Approve Uploaded Documents?

How to Activate Your Perkbox Account

What Should a Runner Do If They Can’t Find the Drop-Off Address?

Hi-Vis Vest Requirement for Warehouse Pickups

How to Use the Waiting Button

Drop-off Levy Guidelines for Runners

How to Get Live Support While Delivering

How to Take a Run as a Top Tier Runner

How to Update Your Driver’s License in the App

Your First Run With GoPeople: Complete New Runner Guide

Why You Cannot Use Multiple Devices at the Same Time

CBD Bundle Runs – What Experience Do I Need?

Understanding Minimum Pay for Bundle Runs

How to Select Your Preferred Delivery Types (Flower/Cake, Parcel, Grocery)

When Can You See a Recipient’s Contact Number?

What to Expect at Pickup When Items Not Ready

Runner Photo ID Verification 

What is GoPeople Mates?

What are Challenges and how do they work?

How to: submit a return request

Payments & Withdrawals Guide

Add or delete a bank account

How to: check and win jobs 

How to Change App Appearance (Light / Dark Mode)

GoPeople Personal Accident Insurance Program (Excluding Sickness)

Why Do I See a Timer in the App?

How Runners Get Added to Tier 1

Does GoPeople Have an “Online” Mode Like Uber or DoorDash?

Understanding How Bundle Run and On-Demand Job Payments Are Calculated

Runner Knowledge Base

Knowledge Base