Services GoPeople Does Not Provide

GoPeople provides point-to-point delivery services only. This means our Runners collect parcels or goods from a confirmed sender location and deliver them directly to a confirmed recipient address.

To ensure a smooth delivery experience, please be aware that there are certain services that GoPeople does not support.

❌ Services Not Supported

GoPeople does not provide:

• Post office pick-ups
• Click & Collect pick-ups
• Store pick-ups on behalf of customers
• Shopping or purchasing items from a store
• Collecting items from retail counters, service desks, or collection points
• Collecting items from parcel lockers or other self-service collection facilities
• Any task that requires a Runner to act as the customer or authorised representative

Our Runners cannot enter a store, post office, or collection facility to collect an order on behalf of a customer.

📦 Delivery to Collection Points

GoPeople also does not deliver parcels to:

• Post offices
• PO Boxes
• Australia Post Parcel Lockers

All deliveries must be made to a valid physical address where one of the following is available:

• The recipient
• An authorised contact
• Concierge
• Reception
• Mailroom
• Approved safe drop location

🔒 Why These Services Are Not Available

These services are not supported because they often require:

• Customer identification or authorisation
• Order verification codes
• Proof of purchase
• Signing on behalf of a customer
• Waiting in queues
• Interaction with store or post office staff
• Access to restricted collection systems
• Handling situations with a higher risk of online credit card fraud

For safety, compliance, fraud prevention, and service reliability reasons, GoPeople Runners cannot complete these types of collection or delivery tasks.

✅ Before Booking a Delivery

Before placing a booking, please ensure:

• The pick-up address is a valid sender address
• The goods are ready for collection when the Runner arrives
• The drop-off address is a valid physical delivery address
• The recipient is available, or safe drop instructions have been provided
• The booking does not require the Runner to collect from:
  • A post office
  • A Click & Collect counter
  • A retail store
  • A service desk
• The booking does not require delivery to:
  • A post office
  • A PO Box
  • An Australia Post Parcel Locker

⚠️ Important

Bookings involving unsupported services may be cancelled if they cannot be completed in accordance with GoPeople's delivery policies.

If you're unsure whether your collection or delivery location is suitable, please contact GoPeople Support before placing your booking.