Set Your Pick Up ETA Immediately After Taking or Being Assigned a Job

Setting your Estimated Pick-Up Time (ETA) is a small but crucial step that helps GoPeople and Senders know you're ready and on track. It ensures smooth operations and avoids confusion or cancellations.

🚚 Why Setting an ETA Matters

🟦 For Bundle Runs

• You’re expected to arrive at the Sender’s location 10 minutes before the shift starts

• If you don’t set your ETA:

  • The Sender and GoPeople Support won’t know if you’re aware of the start time

  • This can lead to unnecessary follow-ups or cancellation of your run

🟨 For On-Demand Jobs

• You’re required to pick up the job within 60 minutes of accepting or being assigned

• If you don’t set an ETA:

  • GoPeople Support may think you’re not responding

  • The job might be relisted and offered to another Runner

🧭 How to Set Your ETA in the App

1. After accepting a job or being assigned a bundle run, open the job in the Runner App

2. Find the section labeled “Estimated Pick-Up Time (ETA)” 

3. Tap “Set” on the right-hand side

4. Choose the time you expect to arrive at the Sender’s location

5. Confirm — you're done!

📌 Tip: Set your ETA immediately after accepting any job or run. It shows you’re prepared and avoids delays or miscommunication.

By setting your ETA quickly, you're helping:

• 📦 The Sender prepare for your arrival

• 📞 Support avoid unnecessary contact

• 💼 Yourself maintain a strong, reliable profile as a Runner