Help CenterWe want to highlight the importance of keeping perishable items as fresh as possible while on a route from pick-up to drop-off.
Flowers
Flowers need to travel in the front or back seat of your car and stay in a fresh environment, so make sure you always leave the aircon ON during deliveries. The longer the flowers remain in your vehicle, the more the risk of spoilage, so please do not place flowers in your boot because, with the heat, they will die (or wilt) very quickly. Please don’t leave them close to the aircon vents, as they may also dry out.
Keep some buckets or trays with a little water bottle or a pillow/cushion to keep flowers upright and a spray bottle so you can spray the flowers to keep them in the best condition possible during transit.
Food - Cakes, Chocolates, Ice Creams and Doughnuts
Follow the instructions provided to you at pick-up. When delivering any food items, always keep boxes flat. Don’t stack on top of each other. Do not tip them over or roll from side to side. Food needs to travel in your car's front or back seat and stay in a fresh environment.
Comply with Food Handling and Safety Compliance:
Handling and Protection From Contamination
- Ensure all food is packed well and unopened - never open packed food.
- Never in any circumstance touch open food
- No coughing or sneezing over food packages
Temperature Control
- Chilled food and hot food must always be kept in the same condition
- If possible, carry food in an insulated thermal bag to maintain temperature control
- Limit transport time as much as possible
What To Do
- Deliver hot or cold food as fast as possible
- Use common sense
- Keep your hands clean
- During the pick-up, make sure the order is well packed
- During the transportation, be careful not to spill the food and place it, if possible, inside the thermal bag
What Authority to Leave (ATL) means with perishable items:
Take a photo if no one is home and leave only if safe - out of the sun, wind and rain and away from street view. To prevent damage when dropped off, keep flowers upright so they do not get squashed and don’t leave food on the ground as the ants will eat it!