What is "Woolworths Rate My Drivers"?

Woolworths Rate My Drivers (RMD) is a customer feedback system used by Woolworths to assess the performance of delivery drivers completing Woolworths orders. It helps Woolworths maintain high standards in customer service, delivery accuracy, and overall experience.

📌 Note: This rating system is completely managed by Woolworths — not through the GoPeople app or system.

Where Does the Rating Happen?

After a delivery is completed, Woolworths customers rate drivers through the Woolworths app or internal system. This happens outside of GoPeople, and GoPeople receives updates only after Woolworths processes and shares the data.

What Are Customers Rating You On?

Drivers are typically rated based on the following four key areas:

1. Follow Customer Instructions
   Did you follow specific delivery notes, e.g., "leave at back door" or "call on arrival"?

2. Careful Delivery
   Were the bags placed neatly and safely at the front door or the specified location? ⚠️ Be careful not to block the door when placing the bags, to ensure the customer can open it easily.

3. Condition of Goods
   Did all items arrive undamaged, clean, and in expected condition?

4. Professionalism
   Were you polite, respectful, and well-presented?

5. Order Accuracy
   ⚠️ Do not mix customers’ orders. When loading orders into your car and taking bags out for delivery, always double-check that you have the correct order for each customer.

All of these factors contribute to your final rating score.

Why Don’t I See My Rating Immediately?

Woolworths manages and controls the customer ratings. That means:

• Ratings are not visible in real time.

• GoPeople will only display your rating after Woolworths has reviewed, compiled, and shared the data with us.

• Ratings are generally updated weekly based on Woolworths’ reporting cycle.

Summary

Continue delivering with care and professionalism to maintain strong ratings and unlock rewards through GoPeople Challenges. 🌟