Sometimes when you arrive at a pickup location, the items may not be ready. This article explains your options and how payment works for both On-Demand Jobs and Bundle Runs.

1️⃣ On-Demand Jobs

If you arrive at or after the designated ready time and the items are not prepared, you have two options:

✅ Option A: Cancel the Job

You may choose to cancel if:

• The pickup time was booked incorrectly, OR

• The items will not be ready within a reasonable timeframe

What you’ll receive:

• A cancellation fee

⏳ Option B: Wait Until Items Are Ready

You may choose to wait if:

• The order is currently being prepared

• It will be ready within a reasonable timeframe

What you’ll receive:

• A waiting fee

• The full delivery fee

2️⃣ Bundle Runs – Items Not Ready Policy

For Bundle Runs, a structured buffer time (grace period) applies to support Senders who may experience preparation delays.

🕒 What Is Buffer Time?

Buffer time is based of the minimum Run duration:

🅰 Scenario A: Wait (Within Buffer Time)

You may wait up to the full buffer time.

If you choose to leave before the buffer time expires:

• ❌ No cancellation penalty

• ❌ No cancellation fee

• ✅ You will receive a waiting fee

🅱 Scenario B: Continue Waiting Until Items Are Ready

If you decide to stay until the items are ready:

• ✅ You will receive a waiting fee

• ✅ You will also receive the full delivery fee

🅲 Scenario C: Waiting Exceeds Buffer Time

If:

• You have waited longer than the buffer time, AND

• Items are still not ready

You may choose to leave.

What you’ll receive:

• Full cancellation fee

📌 Important Requirements

Before leaving the pickup location:

• ✅ Notify GoPeople Support via the app

• ✅ Take photo proof showing items are not ready

• ✅ Leave clear notes in the job comments

Failure to notify Support may affect payment eligibility.

🤝 Professional Conduct Reminder

Senders may be under operational pressure. Please:

• Remain polite and professional

• Communicate clearly

• Negotiate respectfully if arranging a later pickup time

You may mutually agree with the Sender to return later if suitable.

✅ Summary