What's classified as a late pick-up?

Our Senders expect jobs to be delivered on time. We hope you pick up on time so you can be part of that commitment. 

If you arrive for a Run more than 10 minutes after it starts, you are classified as late.

Also, if you arrive more than 30 minutes late, Sender has the right to cancel your Run. You will be charged the cancellation penalty if they choose to cancel the Run.

Picking up on time means you will be a better Runner, get more Runs and Jobs and make more money.

We also understand as Runner, things sometimes go wrong on the road. For example, the weather is bad, or you get into an accident. If something terrible happens to you that makes you late for a Run, please leave a comment immediately.